IT Support Technician

5 days ago

Ballarat, Victoria, Australia Petstock Group Full time $50,000 - $80,000 per year

Our connections with pets help us grow as people, from our Petstock people in our stores and offices, our Petstock foundation team, our equine specialists, and online brands, from Australia to New Zealan

We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

Join our passionate, knowledgeable, and down-to-earth team where we work hard and love what we do, making an impact for Pets, People and the Planet

Why is Petstock is the place for you.

  • Free access to mental health, financial & wellbeing support services through our EAP service
  • From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do
  • Opportunity to purchase up to 2 weeks of additional paid leave & 4 weeks of paid parental leave
  • Health and wellness services at a great corporate discount
  • Exclusive access to Workplace Banking
  • We're built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet.

Job Description

An opportunity to join the IT team as our IT Support Technician in an entry level role, where you will provide telephone and remote IT support to both our Stores and Support Office Team Members

A Peek Into Your Petstock Day

  • Provide telephone and remote IT support to both Store and Support Office Team Members
  • Respond to support requests and queries sent to the Helpdesk system
  • Provide after-hours support for critical operations on a rotational on-call basis
  • Assist in new store setup, may require occasional travel
  • Maintain IT Registers, Process and How-To documentation

Do you have the below experience and looking to take the next step in your career?

  • Demonstrated experience in a support / call centre environment
  • Experience with Microsoft Windows, Active Directory and Office 365
  • Basic understanding of LAN / WAN technologies
  • Excellent oral and written communication skills
  • Strong attention to detail
  • Resourcefulness and ability to multi-task
  • Outstanding problem solving skills

If this is the opportunity you've been looking for and you love Pets as much as we do, apply today

Follow us on LinkedIn to keep up to date on life across our various brands -

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community

Our diversity makes us are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves

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