At Your Service Ambassador

5 days ago


Sydney, New South Wales, Australia Marriott Full time
About the Role

We are seeking a highly motivated and enthusiastic Guest Experience Specialist to join our team at Moxy Hotels.

As a Guest Experience Specialist, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

You will be the face of our hotel, greeting guests, answering their queries, and resolving any issues they may have in a professional and courteous manner.

Key Responsibilities

Guest Service

  • Provide exceptional service to guests, ensuring their stay with us is memorable and enjoyable.
  • Answer guest queries and resolve any issues they may have in a professional and courteous manner.
  • Recommend local attractions and services to guests.

Front Desk Operations

  • Check-in and check-out guests, ensuring all necessary documentation is completed.
  • Manage guest requests, including but not limited to, room changes, extra towels, and wake-up calls.
  • Process payments and handle guest complaints in a professional and courteous manner.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • High school diploma or equivalent required; hospitality or customer service experience an asset.

We offer a competitive salary and benefits package, including exclusive staff discounts on food and beverage and hotel rooms, flexible working hours, and opportunities for career development and advancement within the Marriott International group.

Apply now to join our dynamic team and become a part of the Moxy Hotels family.



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