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Fitness First Member Support Consultant
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Melbourne, Victoria, Australia Fitness First Full timeAbout Fitness FirstFitness First is a globally recognised leader in the fitness sector, operating 51 Australian clubs across New South Wales and Victoria. Our mission is to empower people to excel and lead fearless, extraordinary lives.Job DescriptionWe are seeking a highly motivated and customer-focused Member Support Consultant to join our team at our...
Fitness First Career Opportunity
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Support Consultant. As a key member of our sales team, you will be responsible for driving membership growth and providing exceptional customer service to our existing members.
Key Responsibilities- Proactively contribute to club sales budget by utilizing sales promotions and referrals campaigns
- Generate and convert high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities
- Achieve the required number of lead contacts via telephone to maximize sales opportunities
- Provide sales presentations and tours to prospective members
- Create great member journeys through positive and personalized interactions
- Achieve successful outcomes to enquiries
- Open and close the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey and recommend club-based products that would boost their results and amplify their experience
- Current First Aid & CPR certificate
- A problem-solving mindset, providing solutions that meet the needs of our potential members
- A gift for communication, able to talk to anyone with ease and inspire them to take action
- Drive, goal-focused, and continuously looking for new ways to excel
- A team player, able to rally through hard times and celebrate personal and team success
- Customer-focused, able to build rapport with people of all backgrounds and motivated to help them achieve their goals
Fitness First is a globally recognized leader in the fitness sector, operating 46 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel, taking courage, determination, and dedication. Working with Fitness First is more than just a paying job; it's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.
What We Can Offer You- A competitive package including base salary, super, and uncapped commission
- A complimentary Platinum Fitness First membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our "recognition for service awards"
- Career opportunities with Fitness and Lifestyle Group, Asia Pacific's largest diversified fitness group, develop your career across our brands, locations, and disciplines
- Ongoing training and support to develop your customer service, sales, and leadership skills through our Gold Certification and Emerging Leader awards
