Country Road Store Leader

4 weeks ago

Melbourne, Victoria, Australia Country Road Group Full time

Role Overview

As a Store Leader at Country Road, you will be responsible for driving exceptional customer service and visual merchandising to create in-store experiences that inspire our customers and drive visual merchandising execution in-store based on concession principles.

Key Responsibilities

  • Coach your team to be the reason the customer returns to shop in your store by exceeding their expectations.
  • Responsible for facilitating training on customer service standards with all team members.
  • Role model CRG values to create and consistently build a team experience that encourages learning, ownership, and shared success.
  • Lead a high-quality induction experience for all new starters ensuring they have the right knowledge to succeed in their role.
  • Actively maintain a safe place to work for team members and everyone who visits our store with a focus on promoting wellbeing.
  • Use available data and reports to identify key insights making informed decisions for the business and the customers.
  • Coach and provide regular feedback to your team on understanding our products and how to be customer-led for the purpose of delivering an exceptional store experience.
  • Lead the team to deliver store operations excellence through effective stock management and loss prevention activities.

Attributes You Possess

  • A genuine desire to be part of the Country Road Group and alignment with our CRG Values.
  • Strong leadership skills in delivering an exceptional customer and team experience.
  • Demonstrates a passion for fashion with a professional personal presentation.
  • Ability to build and maintain customer relationships by delivering exceptional customer service.

Why Work for Us

  • A competitive remuneration package, and quarterly incentives available.
  • Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery, and Mimco products. Further offers and discounts available at Myer.
  • Excellent career progression opportunities across the Country Road Group within all of our iconic brands.
  • We are a global business with over 600 store locations and 6,300 team members with a market-leading presence in Australia, New Zealand, and South Africa.
  • We have an exciting vision and growth ambition and we believe that enabling the development of our team members is central to achieving this.

About Country Road

Country Road inspires modern Australian living every day. An icon since 1974, the brand is famous for its effortless style and quality designs that are made to last.

Recognised as a leading responsible retailer, Country Road is proud to support local partnerships with Australian farmers, manufacturers, and First Nations communities.

The brand is renowned for championing industry-leading initiatives and was the first Australian fashion retailer to partner with Oritain to scientifically verify fibre origin, the Green Building Council to target best practice store design, and the Good Cashmere Standard by AbTF to support responsible cashmere production.

Country Road is committed to embedding sustainability into its business by improving traceability through its supply chain, working with suppliers that uphold high environmental standards, and maintaining responsible sourcing strategies for key raw materials.

From its products to its partnerships and stores, the brand looks to drive positive change so you can feel proud of every Country Road purchase you take home.

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