Improving Customer Satisfaction

1 week ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $90,000 - $120,000
Customer Experience Specialist

This is a challenging yet rewarding career opportunity where you will play a vital role in ensuring compliance and regulatory obligations under relevant bodies. Your responsibilities include conducting respectful, efficient, and effective debt minimisation activities, taking full responsibility for all issues that arise, and achieving the best outcome for customers and the business.

About the Role

As a key member of a highly effective autonomous team, you will work closely with colleagues to identify opportunities and highlight inefficiencies to improve the customer experience. This requires strong collaboration and teamwork skills, including the ability to actively listen, problem solve, and provide outstanding service to customers.

Responsibilities
  • Credit solution activities, including de-energisation assessments, re-energisation enquires, payments and hardship, bankruptcy and insolvency, default disputes, credit complaints, and collections case management.
  • Providing continuous feedback on opportunities to improve the customer experience.
  • Collaboration with colleagues to identify and address inefficiencies.
Skills Required
  • Lateral thinking with a focus on delivering and improving the customer experience.
  • Strong collaboration and teamwork skills, including active listening and problem solving.
What We Offer
  • A comprehensive training program to ensure you are fully equipped to handle every aspect of the customer experience.
  • Discounted products and services for employees.
  • A hybrid working environment allowing you to connect with your team while working from home.
  • A competitive salary and annual performance bonus.

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