Customer Satisfaction Manager

1 week ago

Melbourne, Victoria, Australia beBeeService Full time $120,000 - $140,000
Job Title:

Service Delivery Professional

About the Role:

This position plays a pivotal role in ensuring seamless customer satisfaction. Key responsibilities include stakeholder engagement, project oversight, and coordination of internal teams to achieve performance objectives and enhance processes.

The ideal candidate will possess expertise in managing services for large commercial clients, with a proven track record in client relationship building, contract management, SLA reporting, and problem-solving.

Responsibilities will encompass:

  • Developing and maintaining strong relationships with customers and partners to ensure high levels of satisfaction across both pre-sales and post-sales engagements.
  • Cultivating collaborative working relationships with CDC teams to enhance service delivery.
  • Contribution to successful contract execution by consistently meeting defined KPIs.
  • Production of client reports in alignment with contractual obligations.
What We Offer:

We provide an excellent remuneration package, including:

  • Professional development opportunities through our CDC Academy.
  • A comprehensive Employee Assistance Program.
  • Generous parental leave entitlements.
  • Opportunities for professional growth and career advancement.
Requirements:

To be successful in this role, you will require:

  • Proficiency in Microsoft Office suite, Microsoft Project toolsets, and source code management.
  • Ability to work effectively with delivery leads to ensure consistent and clear communication on existing projects.
  • Competency in building strong relationships with customers and partners.
Essential:

Australian Citizenship is required with the ability to obtain and maintain a NV1 Security Clearance.

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