
Customer Experience Improvement Specialist
1 week ago
Job Overview
The role of Customer Experience Improvement Officer is a temporary, full-time position that focuses on enhancing customer service.
Key Responsibilities:
- Conduct thorough customer journey mapping to identify areas for improvement.
- Analyse data to pinpoint trends and opportunities for growth.
- Develop and implement solutions to elevate customer satisfaction.
- Effectively communicate results and recommendations to stakeholders.
Key Qualifications:
- Strong analytical and communication skills.
- Ability to understand customer and business requirements.
- Knowledge of user experience tools and business improvement techniques.
- Report writing skills.
Work Environment:
Darebin City Council serves a diverse community in Melbourne's northern suburbs, committed to social inclusion, sustainability, engagement, and service excellence. Our vision is for a community working together to advance community life.
How to Apply:
Please submit your application through the designated channel by following the specified guidelines.
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