Improve Customer Satisfaction

7 days ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $25,650 - $32,306

Enhance Customer Experience

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As a seasoned Customer Service professional, you have the unique opportunity to shape the customer experience in our dynamic and fast-paced environment. If you possess a passion for delivering exceptional service, thrive in a team-oriented setting, and excel at engaging with diverse clientele, this role is perfect for you.

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You will be responsible for:

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  • Serving customers with top-notch interpersonal skills.
  • Preparing and serving premium beverages using high-end equipment.
  • Maintaining spotless and sanitized coffee utensils and equipment.
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To succeed in this role, you must have:

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  • Previous experience in a related field.
  • A positive attitude and confidence when interacting with customers.
  • The ability to work effectively as part of a team, completing general duties such as assisting with food preparation and delivery when not making beverages.
  • Availability to work Monday to Friday between 1 pm and 8 pm, including public holidays as required.
  • An understanding of quality control and safety protocols.
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Key Responsibilities:

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  • Deliver outstanding customer experiences through active listening and empathetic communication.
  • Prepare and serve an assortment of hot and cold beverages using premium ingredients and state-of-the-art equipment.
  • Maintain a clean and organized workspace, adhering to health and safety standards.
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Requirements:

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  • Proven experience in a similar role or industry.
  • Strong interpersonal skills, with the ability to build rapport with diverse clientele.
  • Ability to work collaboratively as part of a high-performing team.
  • Flexibility to work varying shifts, including evenings and public holidays.
  • Basic knowledge of quality control and safety procedures.
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