Customer Satisfaction Officer

1 week ago

Melbourne, Victoria, Australia beBeeDelivery Full time $90,000 - $115,000
Service Delivery Specialist

 

This is an exciting opportunity to work at Australia’s leading data centres. As a Service Delivery Specialist, you’ll play a key role in ensuring smooth onboarding, project delivery, and overall customer satisfaction.

  • You’ll be the main point of contact between internal teams and external stakeholders, helping coordinate efforts, manage expectations, and drive performance outcomes.
  • Build and manage strong relationships with customers, partners, and on-site teams to support both pre- and post-sales activities.
  • Act as a key point of contact for client queries, ensuring timely responses and coordination of project quotes and proposals.
  • Support contract delivery by meeting required KPIs and aligning with commercial expectations.

 

Key skills and qualifications for this role include:

  • Strong communication and interpersonal skills.
  • Ability to work through ambiguity, managing competing priorities, and keeping things on track.
  • Proactive mindset and enjoyment of working with documentation and process-driven tasks.
  • Experience in coordination, procurement, or project support—particularly where stakeholder communication is key.

 

Benefits

We offer excellent employment conditions and benefits, including:

  • Career development opportunities.
  • Paid leave dedicated to nurturing your health and wellbeing.
  • Inclusive parental leave entitlements.
  • Access to our comprehensive Employee Assistance Program.

 

This role would suit someone with a strong eye for detail and the ability to collaborate with internal teams to ensure seamless service delivery.

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