AV Infrastructure Specialist

1 week ago

Melbourne, Victoria, Australia beBeeAudioVisual Full time $75,000 - $80,000
AV Support Services Technician

Job Overview:

As an AV Support Services Technician, you will play a vital role in providing technical support for Audio Visual systems. You will work closely with the Support Services Team to escalate service requirements and provide assistance with troubleshooting AV systems across various POMT solutions.

This is an exciting opportunity for an innovative and self-driven professional with experience in the Corporate Sector, Service Desk, and Support & Service Leadership Team. You will be responsible for providing technical support and maintenance services to embedded POMT resources within client premises.

Key Responsibilities:

  • Troubleshoot installed systems at all stages, including post-implementation fault finding and system stability.
  • Assist in the maintenance of video wall systems and backend image processing.
  • Review conferencing systems and platform updates.
  • Perform firmware updates as required for all hardware, including bug fixes and system updates.
  • Work with the Service Desk Team to deliver on service level agreements with all POMT clients.
  • Develop expertise in control, audio, and monitoring systems.
  • Test and support control, audio & visual systems, both on-site and remotely.
  • Collaborate with the Support Services Team on client-side deliverables.
  • Work with vendors to help isolate and troubleshoot complex system issues.

Requirements:

To succeed in this role, you will need:

  • Understanding of Audio Visual, Workspace Management and Media Distribution, Video Wall and IPTV technologies.
  • Proficiency in troubleshooting and fault finding for products from various manufacturers such as Crestron, Biamp, QSC, Shure, Poly, Cisco, etc.
  • Proficiency in servicing conferencing hardware and platforms such as Teams, Zoom, Poly & Google Meet.
  • Competent understanding of Crestron Toolbox.
  • Basic understanding of DSP software from BIAMP and QSC.
  • Basic understanding of corporate network methodologies, security requirements and protocols.
  • Ability to interpret schematic diagrams, layouts, and elevation drawings.

Benefits:

We offer a competitive compensation package, including:

  • Referral program
  • 8 hour shift schedule

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