KVM AV Technical Specialist

Due to growth, CADwalk is seeking an experienced Technical Project Lead to join our team of dedicated and skilled professionals. As a key member of the Control Room business, you will be part of a cross-skilled team group that consults, designs, supplies & installs, trains, and provides after-care of control rooms.

We provide tech-enhanced solutions for critical infrastructure. Our Critical Rooms business unit is the only fully integrated turnkey control rooms specialist in our region and has built an enviable reputation for delivering optimal control room outcomes for its clients. We focus on delivering exceptional value at all phases of the project life cycle via our market leading differentiation.

We support all major industries including Energy, Resources, Infrastructure, Emergency Services, Transport, Defense and Space.

Position Overview:

As a Melbourne-based Technical AV & Control Room Specialist, you'll be involved in designing, installing, and supporting advanced KVM-over-IP and AV-over-IP solutions for critical environments across Australia and occasionally internationally.

You'll work on projects from initial requirements through to design, installation, configuration, and aftercare support. With a strong focus on quality and consistency, this role offers the opportunity to work with tier 1 clients and contribute to high-impact solutions in Control Room environments. Travel is expected to be approximately 25% depending on project needs.

This position suits someone with a strong IT and networking background who is great at dealing with clients face-to-face and is eager to broaden their experience. Plenty of training will be provided in the specialised KVM/AV products our clients use.

Key Responsibilities:

• Participate in the design, delivery, and support of control room technologies (predominantly KVM / AV over IP, Videowalls and AV solution sets).
• Install KVM AV equipment including KVM over IP, DvLED/LCD screens, audio systems, and network devices.
• Lead and execute pre-sales activities, including client engagement, solution scoping, and technical input during discovery phases.
• Diagnose and resolve technical issues to maintain seamless service delivery and customer satisfaction.
• Coordinate with vendors across both implementation and support stages, ensuring timely communication and resolution of issue.
• Configure and deploy technical, IT-based systems remotely and hands-on at client sites.
• Design, configuration, testing (FAT/SAT), and transition to operations on client-facing projects.
• Participate in on-call technical support roster including weekends and remote support.
• Develop and maintain technical documentation, diagrams (Visio/CAD), and project records.
• Help support internal IT needs.
• Help coordinate travel, logistics, and procurement for project deployments.
• Ensure compliance with CADwalk's ISO9001-aligned quality procedures and HSEQ standards.
• Communicate effectively with clients and internal teams to support project outcomes.

Experience:

• Minimum 8 years working on IT-based projects.
• Hands-on experience with KVM- and AV-over-IP technologies highly desirable.
• Tertiary qualification in a relevant field desirable (e.g. Networking, IT, Systems Engineering, AV)
• Strong networking configuration and troubleshooting skills highly desirable (ICMP, Cisco switching/routing, LAN/WAN).
• Experience working with tier 1 enterprise clients and in critical environments highly desirable.
• Strong documentation and diagramming skills (Visio or equivalent; CAD knowledge a plus).
• Crestron and Extron experience desirable.
• Excellent communication and interpersonal skills.
• Licenses desirable: Working at Heights, EWP, Driver's License, Registered Cabler.
• White Card and Police Clearance (can be obtained later if not already held).

What We Offer:

The ability to make a real difference, where your views matter.

• A competitive salary and benefits package aligned to your capabilities and experience.
• The opportunity for professional development and career growth.
• A collaborative, flexible, dynamic and innovative environment.
• The involvement in challenging, high-impact projects.

Australian Citizenship is desirable, due to potential Defense related work and associated clearance requirements.

This exciting opportunity presents a long and rewarding career path. If you have a successful KVM, AV or IT Networking background, enjoy an innovative & dynamic environment, and like to make a difference, then we would like to hear from you