Technical Solutions Engineer, Storage, Cloud Specialist
2 weeks ago
The Google Cloud team is seeking a highly skilled Technical Solutions Engineer to help companies, schools, and government agencies seamlessly transition to Google Cloud products and provide support along the way.
Key Responsibilities- Analyze system and network configuration issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop an understanding of Google's product technology and underlying networked application architectures by troubleshooting, reproducing, determining the root cause for customer-reported issues, and building tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work as part of a team of engineers/consultants that globally ensure customer support.
- Be flexible in working hours and manage regular weekend duties.
- Bachelor's degree in Science, Technology, Engineering, Math, or equivalent practical experience in technical support, professional services, software development, or product operations management.
- 4 years of experience reading or debugging code (e.g., Java, C, C++,.NET, Python, Shell, Perl, JavaScript).
- Experience with cloud-based serverless, storage, and developer tools technologies.
- Experience with SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
- Experience as a system/network administrator working with Linux/Unix or Windows systems, from Kernel to Shell, file systems, and client-server protocols.
- Experience with web/mobile app development, troubleshooting database issues, schema design, and SQL query profiling.
- Experience with Business-to-Business enterprise-grade support and advocating for customer needs.
- Ability to communicate in English and Mandarin fluently as this is a customer-facing role that requires interactions in Mandarin with local stakeholders.
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