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Experience Host

4 weeks ago

Melbourne, Victoria, Australia Colliers Full time

Company Overview

At Colliers, we pride ourselves on delivering exceptional experiences for our clients and visitors. Our enterprising culture is built on a foundation of personal responsibility, passion, and a commitment to doing what's right.

About the Opportunity

We are seeking an Experience Host to join our team in Melbourne. This role will be based at a modern A-class building in the inner suburbs, where you will be responsible for creating unforgettable experiences for our visitors and occupants.

Key Accountabilities

  • Arrival Experience: Own the arrival experience, crafting enjoyable and memorable interactions that align with our client's brand and culture.
  • Operational Excellence: Uphold exceptional standards for client and visitor experiences, fostering a 'happy to help' atmosphere across all touch points.
  • Maintenance and Support: Assist in maintaining client areas to provide a premium working environment and functionality for employees and visitors.
  • Communication: Answer incoming telephone calls in a professional and courteous manner.

Requirements

  • A minimum of 1 year's experience in customer service or concierge roles within a professional services office environment or premium service setting.
  • Highly proficient in setting up meeting room technology for client meetings.
  • Experience managing switchboard phone systems and multiple meeting room calendars.
  • Excellent verbal and written communication skills.

What We Offer

In return for your expertise, you'll enjoy being part of a friendly and collaborative team. You'll also benefit from the opportunity to accelerate your career within the fastest-growing real estate services company in the world.

$60,000 - $70,000 per annum (dependent on experience)