Luxury Hotel Concierge Expert Wanted

2 days ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time

Experience the ultimate in customer service as a Concierge/Porter at Shangri-La The Marina, Cairns. Our 5-star hotel offers an exceptional Front Office team, providing personalized service and unforgettable guest experiences.

The Role:

  • Maintain a professional presence at the Concierge Desk, building strong relationships with guests and addressing all requests to ensure an exceptional experience.
  • Manage the Guest Services database, providing local information on transportation, car rentals, airlines, baby-sitting services, and more.
  • Contribute to the GREAT system by following up on unresolved issues, maintaining accurate guest history records, and ensuring smooth transitions between shifts.
  • Communicate effectively with all hotel departments to ensure seamless service and operational efficiency.
  • Escort guests to their rooms, explain room features and amenities, and ensure their comfort and satisfaction throughout their stay.
  • Handle luggage services, including storing, retrieving, and transporting luggage to and from guest rooms, adhering to established procedures.
  • Be knowledgeable about local attractions, restaurants, city events, and activities, while ensuring high standards of cleanliness in the lobby and luggage room.

About You:

  • You have a minimum of 5-star hotel experience in a Concierge/Porter or similar role.
  • You possess excellent customer service skills and can create memorable guest experiences.
  • You have strong written and verbal communication skills in English.
  • You can work effectively under pressure and resolve issues calmly and professionally.

The Package:

  • A competitive salary of $50,000 - $60,000 per annum, based on experience.
  • Fantastic staff benefits, including car parking, dry cleaning allowance, accommodation, and food & beverage discounts across the Shangri-La Group.
  • Duty meals provided in a fully staffed canteen.
  • Opportunities for career progression with access to the Shangri-La Academy for professional development.

Join our dynamic team at Shangri-La The Marina, Cairns and take your customer service skills to the next level.



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