Luxury Hotel Concierge

3 days ago


Cairns City, Queensland, Australia Shangri-La Cairns Full time

About Us

Shangri-La The Marina, Cairns is a leading international hotel chain with over 100 properties worldwide. Our five-star hotel in Cairns embodies luxury, personalized service, and unforgettable guest experiences.

Job Overview

We are seeking a professional and charismatic Concierge/Porter to join our Front Office team at Shangri-La The Marina, Cairns. As the first and last impression of our hotel, you will play a key role in creating memorable moments for our guests.

Responsibilities

  • Maintain a welcoming presence at the Concierge Desk, building strong relationships with guests and addressing their requests promptly.
  • Assist in managing an up-to-date Guest Services database, providing information on local transportation, car rentals, airlines, baby-sitting services, and more.
  • Contribute to the GREAT system by following up on unresolved issues, maintaining accurate guest history records, and ensuring smooth transitions between shifts.
  • Communicate effectively with all hotel departments to ensure seamless service and operational efficiency.
  • Escort guests to their rooms, explain room features, and ensure their comfort throughout their stay.
  • Handle luggage services, including storing, retrieving, and transporting luggage to and from guest rooms, adhering to established procedures.
  • Be knowledgeable about local attractions, restaurants, city events, and activities, while maintaining high standards of cleanliness in the lobby and luggage room.

Requirements

  • 5-star hotel experience in a Concierge/Porter or similar role.
  • Excellent customer service skills with the ability to create memorable guest experiences.
  • Strong written and verbal communication skills in English.
  • Proven ability to work effectively under pressure.
  • Demonstrated experience in dealing directly with guests and resolving issues in a calm, professional manner.

What We Offer

  • A competitive salary: AU$60,000 - AU$70,000 per year, depending on experience.
  • Fantastic staff benefits, including car parking, dry cleaning allowance, accommodation, and food & beverage discounts across the Shangri-La Group.
  • Duty meals provided in a fully staffed canteen.
  • Opportunities for career progression with access to the Shangri-La Academy for professional development.


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