Luxury Hotel Concierge
3 days ago
About Us
Shangri-La The Marina, Cairns is a leading international hotel chain with over 100 properties worldwide. Our five-star hotel in Cairns embodies luxury, personalized service, and unforgettable guest experiences.
Job Overview
We are seeking a professional and charismatic Concierge/Porter to join our Front Office team at Shangri-La The Marina, Cairns. As the first and last impression of our hotel, you will play a key role in creating memorable moments for our guests.
Responsibilities
- Maintain a welcoming presence at the Concierge Desk, building strong relationships with guests and addressing their requests promptly.
- Assist in managing an up-to-date Guest Services database, providing information on local transportation, car rentals, airlines, baby-sitting services, and more.
- Contribute to the GREAT system by following up on unresolved issues, maintaining accurate guest history records, and ensuring smooth transitions between shifts.
- Communicate effectively with all hotel departments to ensure seamless service and operational efficiency.
- Escort guests to their rooms, explain room features, and ensure their comfort throughout their stay.
- Handle luggage services, including storing, retrieving, and transporting luggage to and from guest rooms, adhering to established procedures.
- Be knowledgeable about local attractions, restaurants, city events, and activities, while maintaining high standards of cleanliness in the lobby and luggage room.
Requirements
- 5-star hotel experience in a Concierge/Porter or similar role.
- Excellent customer service skills with the ability to create memorable guest experiences.
- Strong written and verbal communication skills in English.
- Proven ability to work effectively under pressure.
- Demonstrated experience in dealing directly with guests and resolving issues in a calm, professional manner.
What We Offer
- A competitive salary: AU$60,000 - AU$70,000 per year, depending on experience.
- Fantastic staff benefits, including car parking, dry cleaning allowance, accommodation, and food & beverage discounts across the Shangri-La Group.
- Duty meals provided in a fully staffed canteen.
- Opportunities for career progression with access to the Shangri-La Academy for professional development.
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