Front Office Ambassador for Luxury Hotel Experience
19 hours ago
Shangri-La The Marina, Cairns is a luxury five-star hotel located in the heart of Cairns. We are looking for a professional and charismatic Concierge/Porter to ensure our guests receive world-class service.
The ideal candidate will have 5-star hotel experience in a similar role, excellent customer service skills, and strong written and verbal communication skills in English.
We offer a competitive salary between $65,000-$80,000 per annum, plus performance-based bonuses, fantastic staff benefits including car parking, dry cleaning allowance, accommodation, and food & beverage discounts across the Shangri-La Group.
As a Front Office Ambassador, you will play a key role in creating memorable moments for our guests. Your responsibilities will include:
- Maintaining a welcoming presence at the Concierge Desk and building strong relationships with guests
- Assisting in managing an up-to-date Guest Services database and providing local information on transportation, car rentals, airlines, baby-sitting services, and more
- Contributing to the GREAT system by following up on unresolved issues and maintaining accurate guest history records
- Communicating effectively with all hotel departments to ensure seamless service and operational efficiency
You will be knowledgeable about local attractions, restaurants, city events, and activities, while ensuring high standards of cleanliness in the lobby and luggage room. If you are passionate about guest service and have the skills to provide exceptional experiences, we want to hear from you.
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Front Office Manager
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Cairns City, Queensland, Australia Shangri-La Cairns Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Front Desk Ambassador to join our team at Shangri-La The Marina, Cairns. This is an excellent opportunity to work in a luxurious 5-star hotel environment, providing exceptional service to guests from around the world.
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