Duty Free Luxury Retail Sales Administrator

6 days ago


Melbourne Airport, Australia Lotte Duty Free Full time

Lotte Duty Free is a world-renowned luxury beauty, fragrance and cosmetic brand retailer. We offer an exclusive shopping experience at our stores across 11 international airports in seven locations worldwide.

As a Tour Group Administrator, you will play a crucial role in the administration of our Tour groups, managing them, booking, planning and informing locations about their arrival. Your primary objective will be to ensure that our store provides the highest level of customer service possible.

About the Role
  • Register data related to the tour groups and file documentation
  • Maintain close liaison with Tour Group Manager and management team
  • Maintain the central repository for registered Tour Leaders
  • Complete registration forms and ensure their compliance
  • Create and generate the corresponding invoices
  • Tracking of uncollected commissions
  • Prepare check requisitions for Tour Group
  • Be aware of, and adhere to, Airport security emergency and health and safety procedures
  • Review all commission documents and ensure their compliance and accuracy on daily basis
  • Maintain all commission payments data including cash payments and bank transfer payments
  • Complete all commission reports daily and monthly
  • Respond to all commission enquirers from both external, such as tour group leaders, and internal such as Finance and Compliance departments
About Us

Lotte Duty Free offers a professional but casual working environment. We believe in rewarding team members for individual and team success. Our supportive culture is always open to presenting development opportunities to our team.

We provide a comprehensive employee benefits program, as well as amazing pop-up product sales not found in any other industry and in-store discounts in our duty free locations.

In addition to an attractive salary, you will have access to our personalised employee benefits program, as well as amazing pop-up product sales not found in any other industry and in-store discounts in our duty free locations.

Our stores provide our customers with an exclusive shopping experience that cannot be found anywhere else. We are committed to showcasing the world's most exclusive luxury beauty, fragrance and cosmetic brands.

Job Requirements
  • Demonstrable experience of providing exceptional customer service
  • Ability to communicate fluently (verbal and written) in English and Mandarin
  • Proven track record of achieving successful sales, in a high volume, fast-paced environment
  • A reasonable level of physical fitness, as manual handling/heavy lifting will be involved
  • Demonstrable high standard of personal presentation
  • Demonstrable ability to be punctual
  • Demonstrable knowledge and experience of retail/customer service operations
  • Strong numerical ability
  • Strong leadership skills
  • A strong sense of urgency at all times
  • Demonstrable proactive approach to all work tasks
  • Ability to manage various competing priorities and ability to assess and resolve basic problems
  • Demonstrated ability to work well and effectively as part of a team
  • Strong interpersonal skills, including verbal communication
Benefits

We offer a competitive salary of $70,000 - $90,000 per annum, depending on experience, plus a range of additional benefits, including:

  • Comprehensive employee benefits program
  • Amazing pop-up product sales not found in any other industry
  • In-store discounts in our duty free locations
  • Ongoing training and development opportunities
  • Supportive and inclusive work environment

The estimated salary range reflects the level of responsibility, qualifications, and experience required for this role.



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