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Chief Guest Services Administrator
3 weeks ago
This role involves overseeing the day-to-day operations of the front office, supporting the Operations Manager in ensuring a seamless and exceptional guest experience.
- Collaborating with the Operations Manager to develop and implement strategies that drive efficiency and excellence in service delivery
- Managing front office financial procedures, including budgeting and forecasting to optimize labor costs
- Working closely with other departments to ensure seamless service delivery and respond promptly to guest enquiries and complaints
- Providing guidance and support to front office staff through training, onboarding, and performance reviews
As an Assistant Front Office Manager, you will have the opportunity to work in a dynamic hospitality environment with passionate industry professionals. You will also receive mentorship from experienced hospitality professionals who want to see you succeed.
Key Responsibilities- Supporting the Operations Manager with scheduling, team development, and performance evaluations
- Overseeing and managing front office financial procedures
- Collaborating with other departments to ensure seamless service delivery
- Monitoring room occupancy and forecasts; aligning staffing rosters to optimize labour costs
- Responding promptly to guest enquiries and complaints
- Assisting in training, onboarding, and performance reviews for front office staff
