Guest Services Administration/Reception Assistant

1 week ago

Melbourne, Victoria, Australia Lancemore Hotel Group Full time

**Advance your customer service/**administration** career**:

- ** Permanent FT role or casual hours - flexible options**:

- ** No Hotel experience required - just a great attitude and work ethic**:

- ** Both weekday and weekend availability required**:

- ** Free "U" Day - get a paid day off on your Birthday**

Talented Customer Service "superstar" with great admin experience required. Bring your professional skills and join our friendly Front Office Team.

**ABOUT THE ROLE**:

- Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Be an ambassador for the hotel, positively representing and promoting our boutique brand
- Be a key part of the guest experience, interacting wherever and whenever possible
- Help to ensure a smooth check in and out process for our guests utilising the Hotel's PMS system
- Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
- Coordinate with other departments
- Answer and dispatch both incoming external and internal calls
- Maintain sufficient knowledge of all room rates and available packages
- Follow up on all guest requests and complaints
- Be a key part of the guest experience, interacting wherever and whenever possible
- Support the operational teams with administrative tasks as required

**ABOUT YOU**:

- Have a desire to genuinely help people
- Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers
- Good time management and communication skills
- Well-developed computer knowledge and strong administrative skills
- You have a warm, personable yet professional disposition
- Front Office/reservation experience preferred but not essential
- Success in a similar role preferred but not essential, we are employing on attitude not just experience
- Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
- An acute eye for detail and exceptional interactive social skills
- Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
- Positive mindset and a can do attitude

**ABOUT US**:
**Lancemore Crossley St.**

Beautifully positioned in a coveted laneway location, at the Paris end of Bourke Street, Lancemore Crossley St. embodies everything there is to love about Melbourne - grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 113 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.

**Lancemore Hotel Group**

Founded in 1986, **The Lancemore Group** is a leading Australian boutique lifestyle brand.
- Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts.

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

Follow us on Linked in

  • Guest Services Administration/Reception Assistant

    1 week ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    **Advance your customer service/**administration** career**:- ** Permanent FT role or casual hours - flexible options**:- ** No Hotel experience required - just a great attitude and work ethic**:- ** Free "U" Day - get a paid day off on your Birthday**Talented Administration Assistant needed to support the Front Office, Sales and Banqueting teams at our...

  • Reception Administrator And Guest Relations

    1 week ago

    Melbourne, Victoria, Australia Kay & Burton Full time

    Prestigious Brand- World class facilities- Entry level with career opportunityFor 80 years, the Kay & Burton brand has been synonymous with premium properties in Australia. Its record of excellence in marketing fine homes and discreet personal service has created an enviable sphere of influence in the Australian real estate industry. Today, Kay & Burton -...

  • Reception and Administration Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Endeavour Petroleum Full time $40,000 - $60,000 per year

    Reception and Administration AssistantWe are seeking a highly motivated person who can assist our finance team and manage out small reception area, is a fast learner, can work in a team and has a positive can-do attitude. You will need to be able to work effectively in a busy environment, by multi-tasking and managing competing deadlines. You will need to...

  • Reception and Administration Assistant

    1 week ago

    Melbourne, Victoria, Australia beBeeReceptionist Full time

    Job Title: Reception and Administration Assistant">This is a fixed term, part-time role that involves providing high-quality administrative support to our team. As a Reception and Administration Assistant, you will be responsible for managing the front desk, handling phone calls, and performing various administrative tasks.">">Greet and direct patients and...

  • Reception and Administrative Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $45,000 - $65,000

    Temporary Reception and Office Support RoleWe are seeking an enthusiastic and organized individual to fill a Temporary Reception and Office Support position.Key Responsibilities:Front Desk Management: Provide excellent customer service, manage incoming calls and email inquiries, and maintain a welcoming office environment.Office & Kitchen Management: Monitor...

  • Service Reception

    1 week ago

    Melbourne, Victoria, Australia Eagers Automotive Full time

    Supportive team | Positive workplace environment- Large range of employee benefits | Access to health + wellbeing support- Largest automotive retailer | Opportunity to develop professional skills/career**Essendon Kia is now seeking an energetic, professional and motivated Service Receptionist to join our high volume Service department.**The role is to assist...

  • Reception / Administration Assistant

    4 days ago

    Melbourne, Victoria, Australia Anca Full time

    Casual Reception & Administration Assistant Join ANCA as a casual team member, working one day a week (Mondays).Be the welcoming face of ANCA, creating a positive first impression for visitors and callers.Provide high-quality administrative support to ensure smooth operations across all departments.Become part of a world-leading company known for its...

  • Reception / Administration Assistant

    1 week ago

    Melbourne, Victoria, Australia Hall & Prior Aged Care Group Full time

    Casual Reception & Administration AssistantJoin ANCA as a casual team member, working one day a week (Mondays).Be the welcoming face of ANCA, creating a positive first impression for visitors and callers.Provide high-quality administrative support to ensure smooth operations across all departments.Become part of a world-leading company known for its...

  • Reception / Administration Assistant

    1 week ago

    Melbourne, Victoria, Australia Hall & Prior Aged Care Group Full time

    Casual Reception & Administration AssistantJoin ANCA as a casual team member, working one day a week (Mondays).Be the welcoming face of ANCA, creating a positive first impression for visitors and callers.Provide high-quality administrative support to ensure smooth operations across all departments.Become part of a world-leading company known for its...

  • Reception / Administration Assistant

    1 week ago

    Melbourne, Victoria, Australia Hall & Prior Aged Care Group Full time

    Casual Reception & Administration AssistantJoin ANCA as a casual team member, working one day a week (Mondays).Be the welcoming face of ANCA, creating a positive first impression for visitors and callers.Provide high-quality administrative support to ensure smooth operations across all departments.Become part of a world-leading company known for its...