Service Excellence Coordinator

2 weeks ago

Melbourne, Victoria, Australia beBeeWellness Full time $60,000 - $80,000
Job Overview

As a Banquet Supervisor, you play a key role in delivering exceptional food and beverage service. Your leadership skills will help guide the team to ensure every detail is executed to the highest standard.

The position involves overseeing the setup of receptions, meal buffets, head tables, VIP tables, and tastings. You will serve food courses and alcoholic beverages to guests, providing menu knowledge and answering questions with confidence.

Liaising with the kitchen regarding menu details, special requests, recook orders, product availability, and wait times is also an essential part of the job.

Responsibilities
  • Prepare and set up coffee breaks, buffets, action stations, dessert and cordial carts in line with event orders.
  • Lead the setup of receptions, meal buffets, head tables, VIP tables, and tastings without managerial assistance.
  • Serve food courses and alcoholic beverages to guests, providing menu knowledge and answering questions with confidence.
  • Liaise with the kitchen regarding menu details, special requests, recook orders, product availability, and wait times.
  • Follow cycle time guidelines for all meals to ensure smooth and timely service.
  • Monitor and maintain cleanliness of assigned areas, tables and service stations throughout events.
  • Inspect all china, glassware and silver to ensure proper cleanliness and presentation before service.
  • Anticipate guest needs, communicate dietary restrictions and allergies to the kitchen, and ensure service exceeds expectations.
  • Support teamwork by communicating effectively with guests, colleagues and other departments.
  • Assist management with training, motivating and coaching employees, while acting as a role model on the floor.
Requirements
  • At least 2 years of prior banquet or food and beverage experience.
  • Strong service skills with the ability to lead by example.
  • Excellent communication and teamwork abilities.
  • Knowledge of food and beverage service standards and menu presentation.
  • Ability to remain professional and composed in a fast-paced event environment.
  • Physically fit to meet role requirements, including lifting up to 50 pounds and standing/walking for extended periods.
  • Eligible to work in Australia.
Benefits
  • Exclusive staff discounts on hotel stays and dining across Marriott International for you, your family and friends.

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