
Claims Decision Expert
3 days ago
The role of Eligibility Entitlement Specialist is a vital part of our team's success in Melbourne. As a key member of our Worker's Compensation unit, you will be responsible for making informed decisions on claims to ensure sustainable and quality outcomes.
The successful candidate will deliver an exceptional service experience for both internal and external customers, accurately determining pre-injury average weekly earnings (PIAWE) and effectively communicating the decision rationale to support the conciliation process.
Key Responsibilities:
- Determining liability on claims with a focus on quality and sustainability
- Providing a positive service experience for all customers
- Accurately calculating PIAWE to support claim decisions
- Communicating effectively with the Dispute Resolution Team
Requirements:
- A minimum of 1-2 years' experience in a relevant field
What We Offer:
- A competitive salary package
- Collaborative and dynamic teams
- Flexible work arrangements and opportunities for career growth
- Access to professional development and training programs
- A comprehensive benefits package including health insurance discounts and employee recognition awards
- Support for mental health and wellbeing through peer support programs and employee assistance services
Our Commitment to Inclusion and Diversity:
We value diversity and inclusion as fundamental principles that drive our organization's success. By embracing diversity in all its forms, we foster a culture of respect, empathy, and understanding.
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