
Expert Claims Portfolio Manager
2 weeks ago
The role of a Senior Claims Consultant is to oversee a small portfolio of complex life insurance claims. This position requires in-depth knowledge of claims management and the ability to work independently.
As a Senior Claims Consultant, you will act as a technical expert, applying your expertise to multi-policy fund arrangements. You will also coach and mentor developing consultants, supporting their growth and development within the company.
- Manage a small portfolio (20–25 claims) across IP/TPD claims.
- Work across multiple arrangements and policies, requiring strong technical knowledge.
- Act as a technical expert within the team, providing guidance on strategy and decision-making.
- Coach and mentor claims consultants and emerging seniors, supporting their development.
- Lead and contribute to quality assurance, capability uplift and process improvements.
- Build and maintain strong stakeholder relationships with funds, trustees and internal partners.
Key qualifications for this role include extensive experience in life insurance claims management, strong technical expertise across IP, TPD, TI and Death claims, and proven ability to coach, mentor and uplift capability in others.
A Certificate IV in Life Insurance (Kaplan) or ALUCA membership is highly regarded in this field.
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