Customer Service Representative

1 month ago


North Sydney Council, Australia WNS Global Services Full time
Job Description

We are seeking a highly skilled Customer Service Associate to join our team at WNS Global Services. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our insurance clients through our voice process.

Key Responsibilities:

  • Deliver outstanding customer service to our insurance clients, ensuring their needs are met and exceeded.
  • Utilize excellent communication skills to resolve customer inquiries and concerns in a timely and professional manner.
  • Work collaboratively with our team to achieve agreed-upon performance targets and maintain high-quality results.
  • Stay up-to-date with regulatory requirements and ensure compliance with internal policies and procedures.

Requirements:

  • Undergraduate degree
  • Excellent communication and interpersonal skills
  • Prior experience in contact center or customer service roles
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Additional Information:

This is a day shift role, and we offer a range of benefits to support your well-being and career goals.



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