Process Excellence Manager

4 days ago

Melbourne, Victoria, Australia beBeeBusinessImprovement Full time $110,000 - $140,000
Business Improvement Specialist

Job Overview:

We are seeking a skilled Business Improvement Specialist to join our Transformation team. This role can be based in Sydney or Melbourne and requires working at least three days a week in the office.

Key Responsibilities:

  • Collaborate with client-facing leaders and brokers to map the current end-to-end landscape/processes including hand-offs, technology used etc
  • Conduct discovery assessments and analyse associated data to identify opportunities for simplification, standardisation, automation, centralisation & right-shoring
  • Create a summary of findings and proposed recommendations from the discovery assessment to get leadership alignment
  • Assist in creating business cases with inputs from key business and program stakeholders
  • Keeping a close track of benefits in-line with the business case and assist in regional and central reporting for the program
  • Conduct gap assessment from the existing Marsh Target Operating Model (TOM) design and share findings with key stakeholders to align on way forward
  • Collaborate with stakeholders to gather, analyze, and document business requirements for the specific improvement initiatives
  • Facilitate communication between technical teams and business units to ensure clear understanding of requirements

Requirements:

  • Strong business analysis, organisational design, and process improvement experience
  • Proven track record in driving continuous improvement or transformations
  • Experience in the building of implementation artefacts such as policies, procedures, system user documentation, communication and training material
  • Excellent stakeholder relationship and communication skills (written and verbal)
  • Strong documentation, presentation, and negotiation skills
  • Strong understanding of operational efficiency and cost management principles
  • Proven experience as a Business Analyst, preferably within operational or financial projects/organisations
  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder management capabilities
  • Proficiency in process mapping tools (Visio etc)
  • Ability to work independently and as part of a team in a fast-paced / complex environment
  • Experience with data analysis and reporting tools (Excel, Power BI, Tableau) is a plus

About Our Organisation:

  • We provide professional development opportunities, interesting work, and supportive leaders to help you grow
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities
  • Our scale enables us to offer a range of career opportunities, as well as benefits and rewards to enhance your well-being

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