Customer Support Coordinator Specialist

4 weeks ago

Brisbane, Queensland, Australia Metricon Homes Qld. Full time
Metricon Homes Qld: A Leader in Customer Service Excellence

At Metricon Homes, Australia's largest home builder, we're committed to delivering exceptional customer experiences. As a CUSTOMER SUPPORT COORDINATOR SPECIALIST, you'll play a crucial role in ensuring our customers' needs are met throughout the pre-build process.

We're seeking an experienced professional with extensive background in customer service and administration to join our vibrant, state-of-the-art Robina Studio-M office. If you have what it takes to deliver outstanding results in a fast-paced environment, read on

Company Overview

Metricon Homes is Australia's largest home builder, with a reputation for excellence in quality, service, and innovation. Our commitment to customer satisfaction drives everything we do.


About the Role

This exciting opportunity will see you working closely with internal stakeholders, including drafting, estimating, studio M, and permits teams, to ensure seamless communication with our customers. Your responsibilities will include:

  • Effective management of customer expectations and keeping them informed about their home's status during the pre-construction process;
  • Delivering exceptional customer service by building and maintaining strong relationships;
  • Providing regular updates to customers;
  • Maintaining accurate records of customer project details;
  • Liaising with external suppliers and coordinating client variations when necessary;
  • Ensuring high-quality customer communications through professional reports and data entry;
  • Developing in-depth knowledge of Metricon products, services, and processes to confidently interact with clients;
  • Supporting all customer support-related tasks.

Required Skills & Qualifications

To be successful in this role, you'll need:

  • A proven track record in customer service and administration;
  • Ability to establish strong networks with internal and external stakeholders;
  • Excellent interpersonal and communication skills;
  • Intermediate skill level using Microsoft Office;
  • Experience working in a time-critical environment;
  • Familiarity with database systems (an advantage);
  • A great attitude

Benefits

As a valued member of our team, you can expect:

  • An attractive salary package;
  • Ongoing learning and development opportunities;
  • Competitive salary (approximate annual salary: $60,000 - $80,000 AUD);
  • Metricon Homes – Australia's largest home builder, HIA Voted #1 Home Builder for 8 consecutive years;
  • Exclusive access to building discounts, supplier/trade discounts, and retail discounts with big-name brands;
  • 24/7 access to LifeWorks confidential support program, including coaching for success and navigating personal and work challenges;
  • Metricon will offer you: Be supported by a Management Team that has a Culture Where You Matter;
  • Physical fitness, free flu vaccinations, nutrition, and mental wellbeing programs;
  • Metronomic rhythm of life where you can continually learn and grow.

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