Customer Support Specialist

3 weeks ago

Brisbane, Queensland, Australia Metricon Homes Qld. Full time

About Metricon Homes Qld.

Metricon Homes, Australia's largest home builder, is a leading provider of quality homes and services. We are committed to recruiting outstanding individuals who share our passion for delivering exceptional results.

Role Overview

This role offers a competitive salary package, with a base salary of $60,000 - $80,000 per annum, depending on experience. As a Customer Support Coordinator at Metricon Homes Qld., you will play a critical role in ensuring the success of our Pre-Site Operational Customer Support team.

Key Responsibilities

  • Manage customer expectations effectively, ensuring they are informed about the status of their home during the pre-construction process.
  • Deliver exceptional customer service, build strong relationships with customers, and provide regular updates on project progress.
  • Record customer project details accurately and maintain high levels of data entry efficiency.
  • Liaise with internal teams, including drafting, estimating, and external suppliers, to coordinate client variations and ensure timely project completion.
  • Develop thorough knowledge of Metricon products, services, and processes to interact confidently with clients.
  • Assist with all Customer Support-related tasks, ensuring seamless support for customers throughout the pre-build process.

Requirements

  • Extensive experience in Customer Service and Administration.
  • Ability to deliver exceptional customer experiences.
  • Strong interpersonal communication skills and ability to establish strong networks with internal and external stakeholders.
  • Intermediate skill level using Microsoft Office and experience with database systems an advantage.
  • A great attitude and willingness to learn and develop skills.

Benefits

  • Competitive salary package, with a base salary of $60,000 - $80,000 per annum.
  • Ongoing learning and development opportunities.
  • Metricon Homes – Australia’s largest home builder and HIA Voted #1 Home Builder for 8 consecutive years.
  • Attractive housing discounts on award-winning homes.
  • Genuine opportunities for role progression and career advancement.

About You

To succeed in this role, you should have extensive experience in Customer Service and Administration, with a proven track record of delivering exceptional customer experiences. Strong interpersonal communication skills and the ability to establish strong networks with internal and external stakeholders are essential. If you are a motivated individual with a great attitude and a willingness to learn and develop your skills, we encourage you to apply.

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