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Hotel Inventory Coordinator

1 month ago

Brisbane, Queensland, Australia Marriott International Full time

Explore an exciting new career path at Marriott International where your natural talent is celebrated. The company's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

Salary

We offer a competitive salary of $65,000 - $80,000 per year, depending on experience.

About the Role

The Rooms Controller will ensure that the requests and needs of all guests are accommodated and room inventory and allocations are processed to ensure guest satisfaction whilst maintaining the best for the business. You will also assist the Welcome Manager with daily operations, making business decisions for the unit in their absence and always taking into account the Hotel's philosophies, standards and procedures.

This role is ideal for those with exceptional attention to detail and who thrive in a fast-paced environment where you put your multi-tasking skills to the test.

Key Responsibilities

  • Drive guests' use of the Mobile Check-in and Out platform, and actions requests as required.
  • Assign rooms according to guest request and preferences whenever possible.
  • Accommodate requests for room changes when possible.
  • Communicate to appropriate talent that there are guests waiting for an available room.
  • Coordinate with Style to track readiness of rooms for check-in and to report guest concerns.
  • Review out-of-order rooms daily to determine status and estimated date for return to room inventory.
  • Verify and adjust billing for guests.

Benefits

  • The best hotel training opportunities produced independently by Marriott International and internationally recognized training programs.
  • 'Great Places to Work' certified.
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
  • Discounts on food & beverage across all our hotels.
  • Recognition programs to keep you motivated.
  • Wellbeing & mindfulness programs to ensure you stay healthy.
  • Employee Assistance Program.

Mariott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.