Conference & Events Coordinator

3 weeks ago

Brisbane, Australia Hotel Grand Chancellor Brisbane Full time

We currently have an exciting opportunity for a new position within our successful events team. The role of Events / Conference Sales Coordinator is required to facilitate a wide range of events and conferences. Working with a state of the art Conference Centre you will be selling Brisbane’s greatest event venue. The Conference Centre presents itself as a unique designer space with 11 purpose-built meeting rooms catering for up to 1000 delegates, allowing for endless possibilities. This is a rare opportunity to join a very dynamic team of professionals and build your reputation within the conference and events market in Brisbane.

Hotel Grand Chancellor Brisbane is situated on the highest point in Brisbane’s Central Business District, and is a 4.5-star hotel attracting both business and leisure travellers. The Hotel boasts an engaging blend of contemporary design, modern amenities and gracious hospitality dedicated to the perfect guest experience.

Reporting to our Area Director of Sales and Marketing, this exciting role will give you the opportunity to be responsible for managing the day to day coordination of our Brisbane and Townsville hotel’s conference and events business, including sales and event coordination and the maximisation of all revenue opportunities.

This key role will provide support and be responsible for:

- Supporting our team of Banquet & Event Sales Executives.
- Coordination and distribution of all weekly BEO’s.
- Distribution of the daily amendment report.
- Coordination of all deposits and charges for events.
- Distribution of all accounts with account receivable.

Additionally assisting our Confernece Sales Executives with the following areas:

- The coordination of all conferencing and events including client enquiry, quoting, negotiating, contracting, up-selling and producing function sheets to the delivery of the event. In addition to this, post event billing, follow up and re-contracting for future needs.
- Conduct client site inspections of the Conference and Accommodation facilities as required.
- Share all guest feedback within the department and team and action as required.
- Assist the sales team in the development of any new sales collateral as required.
- Follow up monthly accounts and report any problems to the Accounts receivable department or the Financial Controller.
- Attend all sales and food & beverage meetings to ensure thorough communications throughout the hotel.
- Ensure that guest service is of the highest possible standards displaying at all time a professional competent attitude and commitment to exceeding guest expectations.
- Cross selling other Grand Chancellor properties whenever possible.
- Maximise all total hotel revenue opportunities and manage business to ensure that budgets are met or exceeded.
- Represent the hotel at tradeshows and hotel networking functions as required.
- Provide leads and information where possible to the sales team to ensure the full potential of each account is established.

**Requirements**:

- Previous administration experience and event operations experience preferred
- Ensure accuracy and the highest attention to detail is demonstrated at all times.
- Exceptional grooming and presentation
- Ability to build positive working relationships with all internal departments and management.
- Display an enthusiastic and welcoming attitude toward client and hotel guests.
- Work with an attitude of open communication, professionalism and team spirit.
- Take personal responsibility for any tasks as required, to ensure guest satisfaction.

**Benefits**:

- Uniforms provided
- Discounted car parking
- Fantastic rewards and recognition programs
- Discounted Accommodation benefits

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