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This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_.
**About Us**
Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.
We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.
Our hotels are unique in their own right, with their own distinct outlook and story to tell.
At Hotel X, we look for people who are ready to show up and change the world, one interaction at a time. You will love to have fun and look for ways to say yes. Problem solving will be your forte and you will know how to bring that competitive edge by delivering exceptional experiences for our guests, every time You will enjoy being surrounded by luxury and understand the importance of the finer details.
OUR CULTURE & VALUES
- Deliver excellence through service
- Embrace a growth mindset
- Communicate honestly and transparently
- Consider people, community and planet
- Have each other's backs and respect differences
- Show up and bring positivity
- Take accountability & own our mistakes
- Entrepreneurial mindset where innovation is key...we want to lead the way and are lucky to have the flexibility to do so
**Your day to day**:
*** As the administrative **back-bone** to our **sales success, your role is all about exceeding expectations Whether **it's** engaging with MICE, Sports, Entertainment, Leisure, or **Corporate** groups, **you'll** **provide** exceptional service by understanding their needs, offering tailored **solutions** and helping to seal** the deal** **to meet revenue targets. **You'll** be the expert on our group offerings and Hotel X facilities, **maintaining** contract templates, and ensuring CRM accuracy. Your mission: answer **e**nquiries, nurture client relationships, and support** group bookings by making sure no detail goes unnoticed**. **It's** a fast-paced, rewarding position where you can make a real impact.
**What we need from you**
*** Your genuine enthusiasm for hospitality should shine through, b**acked** by a robust foundation in **front** office, reservations, or similar hotel-related roles. Thriving in this position requires a keen eye for detail and excellent organizational skills. Your vibrant personality and innate talent for fostering valuable business relationships will be **a** key asset, further supported by your **proficiency** in hotel management systems, a polished telephone etiquette, and the ability to **provide** insightful local recommendations to our guests. **This role is the perfect opportunity to let your passion for hospitality take center stage**
**What we offer**
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**As a valued member of our dynamic team, you will have access to**:
- **Fun Enjoy team building, regular events, and a vibrant atmosphere****:
- **The IHG Employee Room Benefit & Friends and Family Program***
- **Sales incentives and recognition schemes****:
- **Hotel X pays for 100% of 6 therapy, mental health, or coaching sessions each year plus access to a variety of well-being resources****:
- **Career development, mentoring and community support opportunities****:
- **The** chance** to experience a unique Hotel environment, a little different to the norm***
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
