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Dynamic Client Relationship Coordinator
3 weeks ago
This role is a dynamic opportunity for a highly organized and communicative individual to manage client relationships, coordinate relocation services, and drive business growth through effective communication and coordination.
Key Responsibilities- Client Relationship Management - Build and maintain strong relationships with corporate clients to identify opportunities for service expansion and secure additional business.
- Lead Qualification & Appointment Booking - Evaluate incoming enquiries, qualify leads, and schedule appointments for Moving Sales Consultants using relevant tools.
- Survey Coordination - Ensure in-home surveys are conducted promptly and outcomes delivered efficiently to support relocation planning.
- Quote Preparation - Prepare accurate and timely quotes for relocation services, ensuring alignment with client requirements and company policies.
- Relocation Process Coordination - Manage end-to-end logistics for household and personal effects movements, including notifications to stakeholders and individual relocates.
- Issue Reporting - Identify and report real or potential problems, as well as unsatisfactory practices, to management for resolution.
- Diary Management - Maintain the diary of in-home sales consultants to optimize weekly survey targets and resource allocation.
- KPI Compliance - Meet internal performance metrics by ensuring client enquiries and internal stakeholders are responded to within 24 hours.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Experience in quoting, client relationship management, or relocation services preferred.
- Proficiency in scheduling tools and CRM systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Hybrid working model with remote work options.
- Flexibility to adjust schedules to meet business needs.
- Opportunities for professional growth and development.
If you are interested in this role, please submit your application via the designated channel and complete all necessary information.