Senior Manager, Customer Experience Lead

Job OpportunityA leading FMCG company seeks a Senior Customer Service Manager to lead its customer service function. This role involves understanding internal targets and combining them with key customer needs efficiently, collecting feedback, and managing relationships with major retail grocery customers.The ideal candidate will have professional experience...

Job Summary:">This senior marketing professional will lead loyalty campaigns and develop personalized customer experiences to drive member engagement, retention, and customer lifetime value.Working collaboratively across departments, you will enhance customer satisfaction while delivering business impact.">Loyalty Strategy & Program Management">Develop...

Job OverviewWe are seeking an experienced and skilled Senior Manager to lead our customer management, technology, and communications capabilities in Powerhouse Renewal.The successful candidate will have a strong track record of delivering high-quality ticketing, booking, box office, and customer communications, with a focus on accessibility, inclusion,...

Job OverviewThis role involves leading a team of customer service representatives in a dynamic environment. The successful candidate will be responsible for delivering exceptional customer experiences, collaborating with internal stakeholders and external clients, and achieving individual performance targets linked to broader objectives.Key...

Job Title:Customer Care Team LeadThis is a senior role that involves overseeing the customer care and technical support teams to ensure customer satisfaction and issue resolution.

Senior Customer Experience ManagerThis senior-level role oversees customer care and technical support teams to ensure exceptional service delivery.Key Responsibilities:Manage team performance, develop strategies for improving processes, and deliver exceptional customer service.Implement customer care standard procedures, ensuring adherence to industry...

As a seasoned professional, you will be responsible for leading a team of Technical Success Managers in Sydney. Your primary goal will be to consult with customers throughout their lifecycle, helping them unlock the most value from our products and services.The ideal candidate will possess excellent communication and problem-solving skills, with the ability...

Job OpportunityThe Leisure Travel Customer Service Team Leader oversees policy sales, amendments, cancellations and general enquiries which can include new claim registrations and emergency enquiries. Leadership of customer experience, insights, quality and continuous improvement is required to deliver on customer claims promises.Responsibilities:Lead...

At Sephora, we empower the ExtraOrdinary in each of us by expanding the way the world sees beauty.We are part of a global luxury goods conglomerate, with 35 stores and an online platform in Australia and New Zealand.The head office is based in Sydney CBD. As Floor Manager (Senior Beauty Advisor), you will support the Store Manager and Assistant Store Manager...

Customer Service Team Leader Job DescriptionThe Customer Service Team Leader plays a vital role in leading the Travel Customer Service Team, overseeing policy sales, amendments, cancellations, and general enquiries, which may include new claim registrations and emergency enquiries. This position requires strong leadership skills to deliver exceptional...