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Senior Customer Experience Lead

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Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $130,000
Job Overview

This role involves leading a team of customer service representatives in a dynamic environment. The successful candidate will be responsible for delivering exceptional customer experiences, collaborating with internal stakeholders and external clients, and achieving individual performance targets linked to broader objectives.

Key Responsibilities:
  • Lead and develop a high-performing team of customer service professionals.
  • Oversee team performance and ensure key metrics are met.
  • Act as the primary point of contact for customer escalations.
Requirements:
  • Excellent communication and organisational skills.
  • Prior experience as a Customer Service Manager or equivalent in a large enterprise environment.
  • Minimum 3 years' experience leading teams within an inbound call centre/customer service setting.
About the Opportunity:

A growing IT services business is seeking a skilled leader to drive customer satisfaction and team performance.