Unified Team Player

7 days ago

Sydney, New South Wales, Australia beBeeCollaboration Full time $110,000 - $140,000

Job Description:

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We are seeking an experienced and certified Unified Collaboration Specialist to provide technical support and facilitate the delivery of managed services for Collaboration technologies in accordance with contracted service level agreements.

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As a key member of our team, you will work closely with customers, internal stakeholders, and vendors to provide technical support, drive incident management and resolution, as well as change management.

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Key responsibilities include delivering brilliant service to multiple enterprise customers across key technologies and products, including Microsoft Teams, Cisco Webex, Dedicated Instance, and CUCM.

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A strong vendor management focus is crucial in this role, working closely with various vendors to drive the right outcomes for our customers.

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As a Tier 2/3 Collaboration Specialist, you will also mentor and provide assistance to other Collaboration specialists and support advisors within the team to fill knowledge gaps and provide guidance on complex problems.

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Additional responsibilities include helping to keep critical collaboration and customer systems running smoothly, communicating clearly with customers, and responding promptly to their needs.

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Contribute to our exciting journey in supporting cutting-edge cloud-hosted and on-premises collaboration technologies, including both Unified Communications and Video Telepresence platforms.

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Learn and work within a structured environment that follows standard IT service management practices based on ITIL principles.

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Act as an escalation point for more complex Unified Communications and Video issues that Tier 1 teams may encounter.

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This role operates between 7 am and 7 pm, Monday to Friday, with shifts provided at least four weeks in advance. There may be after-hours work for planned changes, and opportunities to earn 'on call/call out' allowances and overtime.

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Required skills and qualifications include experience and/or certification with Microsoft Teams and Cisco collaboration platform suite of products, SBC and SIP voice, strong problem-solving skills, excellent communication and interpersonal abilities, a willingness to learn and contribute to a team environment, and the ability to follow processes and guidelines.

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At Optus, we believe in valuing diversity and embracing individual differences, providing an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural, and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.

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We strive to create a vibrant, diverse, and inclusive workforce where backgrounds, perspectives, and life experiences help us innovate and create strong connections with our customers.

"]},

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