Client Care Coordinator

4 days ago

Sydney, New South Wales, Australia Unified Lawyers Full time
Do you:
have experience as a Family Lawyer?
no longer want to Practice or manage a large case load and worry about billable hours?
want to work from home with the flexibility to work full-time or part-time?

If you answered yes to any of the above, then this role may be perfect for youIf you are a lawyer with a minimum of 1-2 years PAE in Family Law and are looking for an opportunity to genuinely help others, then this role may be for you.
Our Client Care Specialists play a crucial role in our commitment to delivering outstanding client experiences.
The primary objective of this role is to cultivate strong customer loyalty and foster enduring client relationships, all while ensuring that our clients fully leverage the benefits of our services.

What you'll do:

Be the person responsible for advising all our new client enquires on the initial process;
Work with our national team of lawyers to ensure we provide the highest level of client service;
Ensure our client experience is the best it can be with a focus on ongoing service delivery and client care;
You'll work closely with Team Leaders to escalate client issues for a speedy resolution; and
Provide unwavering support to our clients in a professional and empathetic manner.

The perfect fit….

Minimum 1-2 years PAE in Family Law;
A real team player and people person dedicated and determined to make a difference to the lives of the clients' we serve each and every day;
Exceptional customer/client care experience;
Superior verbal and written communication skills;
Effectively prioritises and executes tasks in a high-pressure environment;
Proficient in Microsoft Office suite of products;
Experience using LEAP (not a requirement but an advantage); and
Holds a current Practicing Certificate (a requirement).

What we offer:

Ability to work from home on a full-time or part-time basis (ideal for a parent who is balancing work and family responsibilities);
Competitive salary;
Fantastic work environment and team culture;
Team drinks, lunches, trivia nights and various social events
For more info, visit our website here:

https://www.unifiedlawyers.com.au
If you think you would be a great fit for this role, we would love to hear from you
Culture
Culture is key for Unified, we're down-to-earth, collaborative and supportive.
We invest in our staff and empower them to bring their best selves to work.

Apply online or send your resume to ******@unifiedlawyers.com.au
We genuinely put our people first.
This is why Unified Lawyers has been recognised as a Great Place to Work-Certified law firm.
No agencies please.

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