
Fitness Membership Growth Manager
13 hours ago
We are seeking a highly skilled and experienced Membership Manager to join our team.
- Leading a capable team of Member Support Consultants to maximise membership growth and create a positive member experience that drives club visitation and member engagement.
The ideal candidate will have a proven track record in sales, customer service, and leadership. They will be able to demonstrate their ability to hit KPIs, manage the daily workflow of the team, and achieve individual and team targets.
Key Responsibilities:
- Manage the daily workflow of the MSC team to ensure the club reaches monthly sales targets.
- Achieve own individual proportionate monthly and annual sales targets.
- Create a structure to ensure the MSC team achieves their daily minimum performance criteria.
- Assist with the delivery of sales training to develop the MSC team.
- Achieve member retention and growth budgets on a monthly basis.
- Support the Club and Regional Manager in developing initiatives to drive membership growth.
- Support the Club Manager in developing the MSC fortnightly roster.
About You:
- Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs.
- An understanding of the cycle of selling and various sales techniques including up-selling and cross-selling.
- Previous experience of managing the customer journey to achieve successful customer outcomes.
- Ability to set and motivate others towards a goal.
- Experience using business computer systems.
Benefits:
- A realistic OTE of $85,000 (made up of base salary, plus commission).
- A complimentary all-access Goodlife membership.
- Anniversary leave days and an additional free gym membership for friends and family.
About Us:
We are a leading fitness, health, and wellness group in the Asia-Pacific region. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings.
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