Customer Success Manager
4 days ago
About the Role
We are seeking a highly skilled and experienced professional to join our team as a Customer Partner. In this role, you will be responsible for driving account growth, developing and executing innovative account strategies, and building strong relationships with key decision-makers.
Key Responsibilities
- Lead proactive account growth, focusing on acquiring new business and minimizing erosion in renewals.
- Develop and execute innovative account strategies to grow and retain our most valuable accounts.
- Work closely with the sales team to ensure a seamless management process from initial prospecting to closing deals.
- Manage one or more Portfolio or Strategic accounts, generate new opportunities, and expand existing work.
- Drive Kyndryl to new heights by building a strong go-to-market pipeline with our partners.
- Provide innovative solutions, positioning Kyndryl as a market leader.
- Ensure customer satisfaction and compliance, maintaining a stellar reputation.
About You
We are looking for a candidate with more than 10 years of experience managing account P&L within IT Consulting or Retail or Energy or Finance industries. You should have a deep understanding of business and technology trends and industry best practices. Additionally, you should have extensive experience managing the sales process end-to-end and a proven track record in revenue growth, cost management, profitability, and risk assessment.
What We Offer
At Kyndryl, we invest heavily in our employees, offering state-of-the-art resources and Fortune 100 clients. We pride ourselves on offering benefits that give you choice, reflect the diversity of our employees, and support you and your family through the moments that matter. Our employee learning programs give you access to the best learning in the industry, and through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
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