Current jobs related to Customer Success Manager - Melbourne, Victoria - simPRO Group
-
Customer Success Manager
4 weeks ago
Melbourne, Victoria, Australia Genesys Full timeCustomer Success ManagerGenesys is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for establishing and maintaining long-term relationships with our customers, ensuring their success and satisfaction with our products and services.Key Responsibilities:Manage a portfolio...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia ClickView Full timeCustomer Success ManagerClickView is seeking a high-performing Customer Success Manager (CSM) to play a valuable role in delivering a rewarding customer experience. The CSM will ensure OKRs around engagement, interactions, and usage targets are met. This role involves being a thought leader in education and an advocate for ClickView and its resources. It...
-
Customer Success Manager
2 months ago
Melbourne, Victoria, Australia ClickView Full timeCustomer Success ManagerClickView is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for delivering a rewarding customer experience and ensuring that our customers achieve their goals and outcomes.Key Responsibilities:Build and maintain strong, long-lasting customer...
-
Customer Success Manager
4 weeks ago
Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full timeJoin Our Team as a Customer Success ManagerWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Real Time Australia. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our cloud-based platform by our customers.Key Responsibilities:Develop and execute customer...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia Darktrace Full timeThis is a Customer Success Manager role with one of the leading cybersecurity companies in the world, Darktrace. The company is dedicated to protecting its customers' digital environments and is seeking a motivated and experienced Customer Success Manager to join its team.**About the Role:**The Customer Success Manager will be responsible for managing a...
-
Customer Success Manager
1 month ago
Melbourne, Victoria, Australia ClickView Full timeCustomer Success ManagerClickView is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for delivering a rewarding customer experience, ensuring OKRs around engagement, interactions, and usage targets are met.Key Responsibilities:Build and maintain strong, long-lasting...
-
Customer Success Manager
1 month ago
Melbourne, Victoria, Australia WorkWave Full timeJob Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team at WorkWave. As a Customer Success Manager, you will be responsible for ensuring our clients receive the tools and support they need to achieve their strategic business goals.Key Responsibilities:Work collaboratively with sales to ensure a smooth...
-
Customer Success Manager
4 weeks ago
Melbourne, Victoria, Australia WorkWave Full timeJob Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team at WorkWave. As a Customer Success Manager, you will be responsible for ensuring our clients receive the tools and support they need to achieve their strategic business goals.Key Responsibilities:Work collaboratively with sales to ensure a smooth...
-
Customer Success Manager
4 weeks ago
Melbourne, Victoria, Australia WorkWave Full timeJob Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team at WorkWave. As a Customer Success Manager, you will be responsible for ensuring our clients receive the tools and support they need to achieve their strategic business goals.Key Responsibilities:Work collaboratively with sales to ensure a smooth...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia ClickView Full timeCustomer Success ManagerAt ClickView, we are seeking a highly skilled Customer Success Manager to join our team. This role will be responsible for building and maintaining strong relationships with our customers, ensuring they achieve their goals and objectives through the use of our platform.Key Responsibilities:Develop and maintain in-depth knowledge of...
-
Customer Success Manager
3 weeks ago
Melbourne, Victoria, Australia Darktrace Full timeThis is a Customer Success Manager role with Darktrace, a leading cybersecurity company in Australia. The company is growing rapidly, and this is an opportunity to join at a critical time.About the Role:The Customer Success Manager will be responsible for managing a portfolio of enterprise accounts, building strong relationships with customers, and ensuring...
-
Customer Success Manager
1 month ago
Melbourne, Victoria, Australia Darktrace Ltd Full timeAbout UsDarktrace Ltd is a leading cybersecurity company dedicated to protecting our customers' digital environments. Our mission is to provide top-tier cybersecurity solutions that meet the evolving needs of our customers.Job OverviewThe Customer Success Manager will be responsible for managing a portfolio of enterprise accounts, building strong...
-
Customer Success Manager
4 weeks ago
Melbourne, Victoria, Australia Darktrace Full timeAbout UsDarktrace is a leading cybersecurity company dedicated to protecting our customers' digital environments.Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions.Role OverviewThe Customer Success Manager will be responsible for managing a portfolio of...
-
Customer Success Manager
1 month ago
Melbourne, Victoria, Australia Neota Full timeCustomer Success ManagerWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Neota. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients.Key ResponsibilitiesProactive Outreach: Initiate and maintain proactive communication with clients to...
-
Customer Success Manager
2 months ago
Melbourne, Victoria, Australia WorkWave Full timeCustomer Success ManagerWorkWave is seeking an experienced Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our clients receive the tools and support they need to achieve their strategic business goals.Key Responsibilities:Collaborate with sales teams to ensure a smooth handover and...
-
Customer Success Manager
3 weeks ago
Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full timeUnlock Customer Success with Our Cloud Software GiantJoin our team at REAL TIME AUSTRALIA as a Customer Success Manager and make a lasting impact on the lives of our customers. As a key member of our award-winning CS Team, you will play a vital role in shaping the customer journey and ensuring their success with our cloud-based platform.What You'll...
-
Customer Success Manager
1 month ago
Melbourne, Victoria, Australia Darktrace Full timeAbout Darktrace:We are a global leader in cyber security AI, delivering complete AI-powered solutions to protect our customers' digital environments. Our mission is to free the world of cyber disruption.Role Overview:The Customer Success Manager will be responsible for managing a portfolio of enterprise accounts, building strong relationships with customers,...
-
Customer Success Manager
3 weeks ago
Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full timeUnlock Customer Success with Our Cloud Software GiantJoin our team at REAL TIME AUSTRALIA as a Customer Success Manager and make a lasting impact on the lives of our customers. As a key member of our award-winning CS Team, you will play a vital role in shaping the customer journey and ensuring their success with our cloud-based platform.Key...
-
Customer Success Manager
4 weeks ago
Melbourne, Victoria, Australia blueAPACHE Full timeCustomer Success Manager RoleblueAPACHE, an Australian owned award-winning Managed Service Provider, is seeking an experienced Customer Success Manager to join our high-performing team in Melbourne. As a key member of our team, you will be responsible for building trusted advisor relationships with our clients and driving customer retention.Key...
-
Customer Success Manager
1 month ago
Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full timeUnlock Customer Success with Our Cloud Software GiantJoin our team at REAL TIME AUSTRALIA as a Customer Success Manager and make a lasting impact on the lives of our customers. As a key member of our award-winning CS Team, you will play a vital role in shaping the customer journey and ensuring their success with our cloud-based platform.Key...
Customer Success Manager
2 months ago
We are seeking a highly skilled Principal Customer Success Manager to join our team at simPRO Group. As a key member of our customer success team, you will be responsible for managing key global accounts, building strong relationships with our clients, and ensuring their success with our products and services.
Key Responsibilities- Manage Key Accounts: Serve as the primary point of contact for key global clients, ensuring a seamless customer experience across global operations.
- Build Trusted Partnerships: Develop and nurture trusted relationships with assigned clients, demonstrating a strong commitment to their success and satisfaction.
- Global Collaboration: Collaborate with customer success teams in the US and UK to ensure a unified approach to account management and client satisfaction.
- Customer Lifecycle Management: Oversee the entire post-sales customer lifecycle, from onboarding to renewal and expansion, ensuring clients maximize the value of our products.
- Product Expertise: Maintain a deep understanding of our products, the client's business objectives, and industry trends. Proactively share insights, best practices, product updates, and act as a thought leader.
- Cross-Functional Coordination: Work closely with internal teams to drive product adoption, address challenges, and remove obstacles to client success.
- Manage Escalations: Handle escalations independently, keeping clients informed and engaged while resolving complex situations effectively.
- Mentorship: Provide guidance and mentorship to junior team members, fostering growth and capability within the Customer Success team.
- CRM Management: Keep client records updated in the CRM system and generate necessary reports to track and communicate client success metrics.
- 7+ years in a customer success role, with experience managing large enterprise and/or strategic level accounts.
- Exceptional communication and relationship-building skills, with a proven track record of managing complex client relationships.
- Bachelor's degree in Business, Marketing, or a related field is preferred.
- Strong problem-solving skills, a proactive, growth-oriented mindset, and the ability to adapt in a dynamic environment.
- Occasional travel may be required to meet with clients and global team members.
We are committed to our core values of We Are One Team, We Own It, We Innovate, We Care, We Have Fun, and We Understand. If you share these values and are passionate about delivering exceptional customer success, we encourage you to apply.
At simPRO Group, we are an equal opportunity employer, and we welcome applications from diverse candidates. We offer a best-of-class onboarding program and a supportive team environment. If you are a results-driven individual looking to join a fun and progressive organization, we want to hear from you.
