Customer Success Manager

23 hours ago

Melbourne, Victoria, Australia NEXTDC Ltd Full time
{"title": "Customer Success Manager", "description": "Job Summary

As a Customer Success Manager at NEXTDC Ltd, you will be responsible for ensuring the success of our customers throughout their entire journey, from onboarding to project delivery, adoption, and renewal.

Key Responsibilities
  • Stakeholder Management: Effectively communicate and manage project stakeholders, including customers, internal teams, and third-party contractors to guarantee the seamless delivery of client solutions and successful project outcomes.
  • Project Coordination: Assist with the management of non-standard solution projects, overseeing pre-planning, detailed design, procurement, and installation within the data centres.
  • Solution Delivery: Lead the provisioning of customer solutions, coordinating with the facilities team and external contractors, and serve as the main liaison between NEXTDC and the customer's project manager to ensure all tasks are delivered on time and meet expectations.
  • Performance Reporting: Manage and deliver performance reports related to solution provisioning according to an agreed schedule or as requested by stakeholders.
  • Service Reviews: Participate in regular client service review meetings to discuss performance metrics, service improvements, and process quality, ensuring continuous enhancement of service delivery.
  • Vendor Management and Procurement: Handle vendor quotes, create purchase orders, and approve invoices to ensure the smooth and efficient delivery of customer solutions.
Requirements
  • Minimum 3-5 years of experience in service delivery, project management, or a similar customer-facing role, with a focus on managing complex projects.
  • A strong background in customer relationship management, ensuring that customer needs are met throughout the project lifecycle.
  • Data centre experience is desirable, though not essential.
  • A degree in IT, Business, or a related field is preferred but not required if you have relevant experience.
About NEXTDC Ltd

NEXTDC Ltd is a leading provider of data centre services, committed to delivering high-quality solutions to our customers. We are passionate about innovation and customer satisfaction, and we are seeking a talented individual to join our team as a Customer Success Manager.

", "lang_code": "en"}

  • Customer Success Manager

    4 days ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Manager, you will be responsible for delivering exceptional customer experiences and driving business growth through our Signature Success Plan.Key ResponsibilitiesDevelop and maintain strong relationships...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through our Signature Success Plan.Key Responsibilities• Align with and manage...

  • Customer Success Manager

    2 days ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesAlign with and manage business...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesAlign with and manage business and...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe're seeking a highly motivated and innovative Customer Success Executive to join our fast-growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for ensuring our venues achieve success with our platform.Key ResponsibilitiesOnboarding and Activation: Provide exceptional...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer-facing team, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our platform.Key...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe're seeking a highly motivated and innovative Customer Success Executive to join our fast-growing team at ACCS - ARES Customer Care Solutions GmbH.Key ResponsibilitiesOnboarding and Activation: Be the catalyst for our customers' journey to success, providing hands-on in-app support and training sessions to ensure a seamless...

  • Customer Success Representative Administrator

    1 week ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the Role:We are seeking a highly skilled Customer Success Representative Administrator to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective sales support and rental agreement...

  • Customer Success Representative Administrator

    2 weeks ago

    Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Representative Administrator to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Provide...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia Simpro Software Pty Ltd Full time

    Job Title: Principal Customer Success ManagerAt Simpro Software Pty Ltd, we're seeking a highly skilled Principal Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for managing our most critical global accounts, building strong relationships with our clients, and ensuring their success with our...

  • Customer Success Manager

    5 days ago

    Melbourne, Victoria, Australia ClickView Full time

    Customer Success ManagerClickView is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for delivering a rewarding customer experience and ensuring that our customers achieve their goals and outcomes.Key Responsibilities:Build and maintain strong, long-lasting customer...

  • Customer Success Manager

    6 days ago

    Melbourne, Victoria, Australia simPRO Group Full time

    Job Title: Principal Customer Success ManagerWe are seeking a highly skilled and experienced Principal Customer Success Manager to join our team at simPRO Group. As a key member of our customer success team, you will be responsible for managing key global accounts and building strong, lasting relationships with our most critical clients.Key...

  • Customer Success Manager

    2 days ago

    Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full time

    Unlock Customer Success with Our Cloud Software GiantJoin our award-winning CS Team and make a difference in the lives of customers as a Customer Success Manager. Our client is a leading Cloud software provider, consistently ranked as one of the best in customer satisfaction.Key Responsibilities:Support successful customer engagements throughout the...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia SimPRO Group Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Simpro Group. As a key member of our customer success team, you will be responsible for managing our most critical global accounts, building strong relationships with our clients, and ensuring their success with our products and services.Key ResponsibilitiesManage key...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia ClickView Full time

    {"title": "Customer Success Manager", "description": "Transform Education with ClickViewAt ClickView, we're on a mission to revolutionize education through the power of video. As a Customer Success Manager, you'll play a vital role in delivering exceptional customer experiences and driving engagement with our platform.With a strong background in account...

  • Customer Success Manager

    6 hours ago

    Melbourne, Victoria, Australia ClickView Full time

    Customer Success ManagerClickView is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for delivering a rewarding customer experience, ensuring OKRs around engagement, interactions, and usage targets are met.Key Responsibilities:Build and maintain strong, long-lasting...

  • Customer Success Manager

    2 days ago

    Melbourne, Victoria, Australia WorkWave Full time

    Job Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team at WorkWave. As a key member of our customer-facing team, you will be responsible for ensuring our clients receive the tools and support they need to achieve their strategic business goals.Key Responsibilities:Work collaboratively with sales to ensure a...

  • Customer Success Manager

    5 hours ago

    Melbourne, Victoria, Australia WorkWave Full time

    Job Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team at WorkWave. As a key member of our customer-facing team, you will be responsible for ensuring our clients receive the tools and support they need to achieve their strategic business goals.Key Responsibilities:Work collaboratively with sales to ensure a...

  • Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia simPRO Group Full time

    Job SummaryWe are seeking a highly skilled Principal Customer Success Manager to join our team at simPRO Group. As a key member of our customer success team, you will be responsible for managing key global accounts, building strong relationships with our clients, and ensuring their success with our products and services.Key ResponsibilitiesManage Key...

  • Customer Success Manager

    2 days ago

    Melbourne, Victoria, Australia WorkWave Full time

    Job Title: Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team at WorkWave. As a Customer Success Manager, you will be responsible for ensuring our clients receive the tools and support they need to achieve their strategic business goals.Key Responsibilities:Work collaboratively with sales to ensure a smooth...