Chief Guest Experience Officer

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $110,000
Job Title

Are you a leader with a passion for delivering exceptional guest experiences? Do you have a talent for building high-performing teams and driving results?

As a Front Office Manager, you will oversee the Front Office and Guest Experience departments in our high-volume operation. You will be responsible for setting strategic and operational direction, providing leadership and coaching, and driving performance improvement.

  • Key Responsibilities:
  • Set strategic and operational direction in collaboration with the leadership team
  • Provide leadership, coaching, and constructive feedback to Front Office team members
  • Drive performance improvement by setting metrics and benchmarks, identifying opportunities for growth and development

Requirements:

  • Prior experience in a leadership role within Rooms Division in a 5-star hotel, with a focus on service quality and operating a large inventory and occupancy
  • A positive, can-do attitude with resilience and maturity, able to adapt to different situations
  • Impeccable communication skills, with the ability to build strong relationships with colleagues and guests

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development
  • Opportunities for career advancement and professional growth
  • A competitive compensation package, including benefits and incentives

How to Succeed:

  • Bring a solutions-focused mindset, with a willingness to think creatively and take calculated risks
  • Develop a deep understanding of our business, with a focus on guest needs and expectations
  • Build strong relationships with colleagues and stakeholders, fostering a culture of collaboration and teamwork

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