Chief Guest Experience Officer

5 days ago

Sydney, New South Wales, Australia beBeeGuestExperience Full time $70,000 - $90,000

Immerse yourself in a community-driven hospitality experience where every guest feels valued and connected.

About the Role

We're seeking a seasoned leader to spearhead our Front Office pre-opening team, driving collaboration, innovation, and excellence in guest service delivery. This full-time role offers a unique opportunity to shape the future of our hotel's culture and standards.

Key Responsibilities:
  • Collaborate with senior leaders to develop SOPs, systems, and guest arrival flows that reflect our commitment to flexibility and guest-led experiences.
  • Work closely with cross-functional teams to integrate Food & Beverage services into the guest journey, ensuring seamless integration and cohesive experiences.
  • Design and deliver comprehensive onboarding and training programs for a diverse team, focusing on PMS and kiosk technology, brand culture, local knowledge, and exceptional service recovery.
  • Lead role-play scenarios and mock check-ins to assess readiness, identify areas for improvement, and refine team performance prior to opening.
  • Champion a service style that prioritizes personalized connections, genuine engagement, and authentic local experiences, reflecting our values as a purpose-driven hospitality brand.
Requirements:
  • Passionate advocate for delivering exceptional guest experiences that exceed expectations.
  • Proven track record in leading Front Office teams in a hospitality setting, with expertise in leadership, team development, and service optimization.
  • Results-driven leader who fosters a positive, inclusive culture where employees feel empowered and supported.
  • Intuitive problem-solver with a keen understanding of guest needs, able to deliver tailored solutions and innovative ideas.
What's in it for You:

Be part of a pioneering hospitality brand redefining industry standards in Australia. Shape the future of our hotel's service philosophy and culture. Collaborate with a talented, supportive team that shares your passion for sustainability, connection, and creativity. Enjoy access to global learning and development opportunities through our network. Grow your career with one of the world's leading hotel groups, receiving a competitive salary and benefits package, including discounted stays at Hyatt properties worldwide, 10% off private health insurance, generous leave and paid time off, and mental health and wellbeing support through our Employee Assistance Program.

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