Luxury Hotel Guest Experience Leader

3 days ago

Melbourne, Victoria, Australia beBeeGuest Full time $80,000 - $105,000

At our luxury hotel, we support employees to develop and grow through regular training and internal promotion opportunities.

**Job Description**: Reporting to the Front Office Manager, this role will manage the Front Office team operations, ensuring high guest service levels across the hotel. You are a confident person who initiates conversation, with a strong knowledge of the hotel and its area. You can handle multiple tasks while following procedures and maintaining security awareness.

In this role:

  • You will address guest feedback in a timely manner.
  • Maintain a thorough knowledge of hotel facilities and promotions.
  • Communicate with diverse people professionally.
  • Provide supervision, support, and training to staff.
  • Manage emergency situations and medical responses.
  • Process check-ins, adhering to procedures.
  • Lead by example when attending guest requests.

**Requirements**:

To succeed, you need:

  • A minimum 12 months experience in a similar luxury role.
  • Highly organized, with effective priority management.
  • Ability to lead and manage a team.
  • Flexibility to work varied shifts, including weekends and public holidays.
  • First Aid Certificate and Responsible Service of Alcohol Certificate for Victoria.

**What We Offer**:

We provide ongoing training, internal promotion opportunities, and employee events calendar to support your career development.

**Key Skills**:

This role requires excellent communication skills, leadership abilities, and adaptability in a fast-paced environment.

  • Luxury Hotel Guest Experience Leader

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $95,000 - $125,000

    Job DescriptionWe are seeking an exceptional individual to lead the Front Office team and create a culture of genuine, personalised luxury at every guest interaction.The ideal candidate will be a calm, confident, and composed leader who sets the standard for professionalism, warmth, and attention to detail.Key Responsibilities:Team Leadership: Lead, mentor,...

  • Luxury Guest Experience Leader

    7 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

    Job OpportunityWe are seeking a skilled and experienced Front Office Manager to lead our guest experience team.This is a unique opportunity to make your mark in a prestigious luxury property, shaping both the guest journey and your team's growth. As part of Australia's largest hotel group, you'll have access to future pathways into senior leadership while...

  • Luxury Hotel Leader

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

    Job OverviewThis is a leadership role that drives guest experience at a luxury hotel. As a leader, you will inspire and motivate your team to deliver genuine, personalized service at every interaction.This role offers an opportunity to make your mark in a prestigious property, shaping both the guest journey and team growth. You will oversee guest arrivals...

  • Luxury Hotel Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $180,000 - $200,000

    Hotel Leadership OpportunityThis is a rare chance to lead a luxury hotel with over 100 team members and a loyal guest base. We're seeking a seasoned hospitality leader to drive commercial growth, inspire excellence, and set a new benchmark in leadership and results.The hotel has grand architecture, lush gardens, and rich heritage. It's an icon in the...

  • Luxury Hotel Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $150,000 - $180,000

    Lead a Luxury HotelTake charge of a full-service luxury hotel with over 100 passionate team members. Drive growth, enhance performance, and inspire excellence across every aspect of the business.Key Responsibilities:Develop a commercial strategy to drive revenue growth and financial improvement.Lead a high-performing team with clarity, accountability, and...

  • Luxury Hotel Experience

    5 days ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $45,000 - $65,000

    Job Title: Luxury Hospitality ProfessionalWe are seeking a skilled and dedicated individual to join our team as a Luxury Hospitality Professional. In this role, you will play a key part in delivering exceptional experiences for our guests.Key Responsibilities:Ensure that all guest rooms are maintained to the highest standards of cleanliness and quality.Work...

  • Luxury Hotel Guest Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeLuxury Full time $66,343 - $84,458

    Experience the art of delivering exceptional guest experiences in a luxury hotel setting.Key Responsibilities:Establish and maintain rapport with staff and guestsMeet high standards of excellence in all areas, including rooms, public spaces, equipment, and plant maintenanceHandle tasks carefully and correctly to ensure a safe and efficient environmentProvide...

  • Luxury Hotel Guest Experience Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeExperience Full time $90,000 - $120,000

    Guest Service ManagerThe role of Guest Service Manager is a key position in ensuring a luxurious experience for all guests.As the manager, you will be responsible for leading and developing your team to maintain a fun and engaged work environment.Key responsibilities include:Leading by example and mentoring team members.Recruiting, training and developing...

  • Luxury Hotel Leader

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $150,000

    As a leader in a luxury hotel, you will have the opportunity to drive commercial growth and deliver exceptional guest experiences.Key Responsibilities:Strategic Growth: Develop and execute a clear plan to increase revenue and improve financial performance.Team Leadership: Foster a high-performing team with strong leadership skills, accountability, and...

  • Luxury Hotel Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCareer Full time $63,000 - $86,000

    Imagine yourself as a vital component of our service commitment, creating unforgettable experiences for our guests from arrival to departure.As a Concierge, you will be the face of our hotel, utilizing your exceptional communication skills and product knowledge to exceed guest expectations.Responsibilities:Respond to guest enquiries for special arrangements...