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Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team. This role involves providing technical assistance and support to ensure the smooth operation of our systems.
- You will be responsible for monitoring system performance, identifying issues, and resolving problems in a timely and effective manner.
- Your excellent communication skills and ability to work with cross-functional teams will enable you to successfully collaborate with colleagues to deliver great outcomes.
- With your hands-on experience in technical support, business analysis, and project management, you will contribute to the improvement of our systems and processes.
About You
- Hands-on experience in technical support, business analysis, and issue-driven project management.
- Possess excellent communication and problem-solving skills.
- Able to navigate complex challenges and drive fast, effective resolutions.
- Familiar with tools like JIRA and ServiceNow.
- Experience working with SaaS platforms like Salesforce and AWS.
We offer a range of benefits that enhance your career growth and well-being:
- Boosted superannuation with 13% as standard.
- Up to 50% off personal insurance.
- 5 myLeave days per year on top of annual leave.
- Work from home options.
- Industry-leading paid parental leave.
- Career growth programs.
We are a purpose-led organization focused on creating connection and belonging. We celebrate all viewpoints and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
