
Urgent Response Professional
4 days ago
This role involves working in a fast-paced environment, prioritizing accuracy and efficiency. You will be responsible for receiving and processing emergency and non-emergency calls from the public and other service agencies.
About the RoleAs an Emergency Response Specialist, you will have the opportunity to make a meaningful difference in people's lives every day. Comprehensive training will equip you with the necessary skills, and you will work in a collaborative team environment with dedicated professionals.
Your key responsibilities include:
- Receiving and processing emergency and non-emergency calls
- Maintaining composure in high-pressure situations
- Demonstrating excellent communication skills, including active listening and empathy
- Working effectively as part of a dynamic team
We are seeking individuals who possess the following characteristics:
- A passion for working in a dynamic environment with high attention to detail
- Tech proficiency and ability to use multiple software systems under pressure
- Proven persistence and good decision-making abilities
- Effective communication and interpersonal skills
- Calmness and resilience in challenging situations
- Ability to learn quickly and adapt to new situations
Our benefits package includes:
- Comprehensive training and certification programs
- Career progression opportunities and ongoing support
- Competitive remuneration and conditions, including annual leave
- Employee assistance program
- Discounted health insurance and financial services
- Access to on-site fitness facilities
- Exclusive employee discounts
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