Customer Service Representative

4 days ago


Warwick Farm, New South Wales, Australia Peter Warren Automotive Full time

About Us:

Peter Warren Automotive Holdings is a leading automotive dealer group in Australia, with a strong presence in South West Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and South Brisbane and South East Queensland.

We are committed to delivering exceptional customer service and providing a wide range of vehicle brands to our customers.

About the Role:

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Frizelle Sunshine Automotive.

Key Responsibilities:

  • Deliver Exceptional Customer Service: Provide a warm and welcoming greeting to our customers, ensuring a positive first impression and fulfilling promises.
  • Build and Maintain Relationships: Foster positive relationships with customers and colleagues, maintaining regular contact to provide updates and ensure customer satisfaction.
  • Communicate Effectively: Collaborate with internal teams to ensure vehicles are completed and ready on time, handling customer concerns and complaints with prompt solutions.
  • Offer Accurate Estimates: Provide accurate estimates for additional work or repairs, ensuring customers are informed and satisfied.
  • Be a Champion of Objections: Overcome objections and find positive outcomes for our customers.
  • Participate in Ongoing Training: Engage in ongoing training and development to grow and improve skills.
  • Maintain High Customer Service Standards: Ensure our customer service benchmarks are met and surpassed at all times.

What We're Looking For:

  • Proven Experience: Proven experience as a Service Advisor or in a customer-facing role, with excellent communication and problem-solving skills.
  • Customer Service Skills: Excellent customer service skills, with the ability to build strong relationships and provide a positive experience.
  • Proactive and Professional: A proactive and professional approach, with a focus on delivering exceptional results.
  • KPIs and Performance: Experience working with KPIs and a strong focus on performance and results.
  • Sales and Commission: Ability to sell additional work and overcome objections, with a strong focus on commission and sales.
  • Team Player: A team player with a strong focus on collaboration and communication.
  • Continuous Learning: A willingness to learn and grow, with a focus on continuous improvement.

What We Offer:

  • Drive Car: Option of a drive car (FBT applicable).
  • Attractive Remuneration: Attractive remuneration package with monthly commissions and bonuses.
  • Employee Benefits: Great employee benefits, including discounts with our partners Bupa and Samsung, plus free Titans home game tickets.
  • Employee Assistance Program: Employee Assistance Program (EAP).
  • Quarterly and Annual Awards: Quarterly and annual awards and recognition for high achievers.
  • Genuine Career Progression: Genuine career progression opportunities with a company committed to promoting and developing our team.
  • Supportive Environment: A supportive environment where everyone is passionate about their work and values a positive atmosphere.

Requirements:

  • Work Eligibility: Must be entitled to work in Australia.
  • Background Checks: Must complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.


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