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Customer Service Ambassador
2 months ago
Peter Warren Automotive is proud to be a leading automotive retailer in NSW, recognized for our commitment to excellence and customer satisfaction. Our state-of-the-art service centres have been serving the needs of our customers for over 50 years, and we are now seeking a friendly and personable team player to join our growing team as a Concierge/Driver at our Artarmon Service Centre.
About the Role:
We are seeking a highly skilled and customer-focused individual to provide exceptional service to our customers, ensuring a warm and welcoming experience from the moment they arrive at our service centre.
Key Responsibilities:
- Greet and assist customers with a smile, providing a high level of customer service and ensuring their needs are met
- Direct customers to the relevant service areas, providing clear and concise information about their vehicle's maintenance and repair needs
- Collect and return customers' vehicles for service in a safe and timely manner, ensuring their vehicles are returned in a clean and tidy condition
- Manage and direct visitor parking, ensuring a smooth and efficient flow of customers through the service centre
- Coordinate with Service Advisors to maintain pickup schedules, ensuring customers are kept informed of any delays or changes
- Drop off and pick up customers as required, providing a safe and reliable transportation service
- Maintain a safe working environment, adhering to all health and safety protocols and procedures
The Ideal Candidate Will Have:
- Full work rights in Australia
- A valid Australian or international driver's licence
- A genuine, friendly personality with a strong commitment to customer service
- A high standard of personal presentation
- Ability to work outdoors when required
- Effective time management skills
- Excellent communication skills
- A positive, can-do attitude
What We Offer:
- A competitive salary package
- A five-day working week
- Excellent team facilities, including an air-conditioned lunchroom, showers, and change rooms
- Discounted undercover offsite vehicle parking
- A supportive management team dedicated to leading and developing our staff
- Opportunities for growth within a rapidly expanding organisation
If you're a customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you.