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Customer Service Representative

2 months ago

Warwick Farm, New South Wales, Australia Peter Warren Automotive Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Client Communication Officer at Peter Warren Automotive.

Key Responsibilities
  • Provide exceptional customer service and support to clients via various communication channels.
  • Manage and respond to customer inquiries, concerns, and feedback in a timely and professional manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Develop and maintain a thorough understanding of our products and services to effectively communicate with customers.
  • Meet and exceed performance targets and key performance indicators (KPIs) related to customer service and communication.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in a customer-facing role, with a strong focus on customer service and satisfaction.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively.
  • High level of integrity, with a strong commitment to maintaining confidentiality and upholding company values.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including [insert benefits here].
  • The chance to work with a leading automotive company, with a strong reputation for excellence and customer satisfaction.