Luxury Hotel Experience Coordinator

4 days ago


Brisbane, Queensland, Australia The Star Entertainment Group Full time

About The Star Brisbane

The $3.6 billion Queen's Wharf Brisbane development is a landmark project being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.

When complete, Queen's Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.

Job Description:

Luxury Hotel Experience Coordinator

We are seeking an experienced Luxury Hotel Experience Coordinator to join our team at The Star Brisbane. This role is pivotal in shaping the success of our hotel team and requires someone who possesses a passion for hospitality and creating memorable experiences.

Key Responsibilities:

  • Provide outstanding guest service to guests to enhance their experience
  • Manage all guests requests and maintain guest accounts
  • Sound knowledge of local attractions and surrounds
  • Perform check-in and check-out in a professional, friendly, and efficient way for all guests
  • Perform and complete daily tasks in line with shift checklists

Requirements:

  • Possess a passion for hospitality and creating memorable experiences
  • Exceptional guest service skills and strong commitment to 5-star customer service
  • Professional telephone manner
  • Ability to effectively communicate and liaise with internal and external clients
  • Excellent organisational skills and high level of computer literacy

What We Offer:

  • A competitive salary package including up to $70,000 per annum (estimated)
  • Up to 30% discounts across award-winning restaurants and accommodation
  • Complimentary buffet meal on every shift
  • Uniform laundered and ready for you daily on property
  • An organisation that values diversity, teamwork and bringing your best self
  • Opportunity to work with elite professionals and assets

Contact Information:



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