Luxury Guest Experience Ambassador

1 week ago


Brisbane, Queensland, Australia The Star Brisbane Full time
Hotel Guest Service Agent Role Overview

We are seeking a highly skilled and enthusiastic Hotel Guest Service Agent to join our team at The Star Brisbane. This is an exciting opportunity for individuals who thrive in fast-paced environments and possess exceptional communication skills.

About the Role

The successful candidate will be responsible for delivering outstanding service to guests during their stay, ensuring a memorable experience that exceeds expectations. Key responsibilities include:

  • Providing personalized guest service to enhance their stay
  • Managing guest requests and maintaining accurate records
  • Offering expert knowledge on local attractions and surrounding areas
  • Efficiently processing check-in and check-out procedures
  • Completing daily tasks as per shift requirements
Requirements and Qualifications

To be considered for this role, candidates must possess:

  • A genuine passion for hospitality and creating unforgettable experiences
  • Exceptional guest service skills with a strong commitment to 5-star customer service
  • Professional telephone etiquette
  • Effective communication and liaison skills with internal and external clients
  • Excellent organizational skills and high-level computer literacy
Compensation and Benefits

The estimated annual salary for this position is approximately $60,000 - $80,000 AUD, depending on experience. Additional benefits include:

  • Up to 30% discounts across award-winning restaurants and accommodation
  • Complimentary buffet meal on every shift
  • Uniform laundered and ready for duty daily
  • An organization that values diversity, teamwork, and individual growth
  • Opportunity to work with elite professionals and assets
About The Star Brisbane

The Star Brisbane is part of the $3.6 billion Queen's Wharf Brisbane development, a joint venture between The Star Entertainment Group and its partners. When complete, Queen's Wharf Brisbane will feature four luxury hotels, over 50 dining and beverage options, luxury retail, and restored heritage buildings.



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