Hardship and Collections Specialist

4 days ago


Parramatta, New South Wales, Australia Westpac Group Full time
Role Overview

We are seeking an experienced and passionate individual to join our team as a Hardship and Collections Consultant. As a key member of our Customer Assist Team, you will play a vital role in helping our customers achieve financial wellbeing.

Key Responsibilities
  • Handle inbound and outbound calls to assist customers with recovering overdue balances
  • Ensure fair, timely, and relevant outcomes for customers to bring them back to financial health
  • Work collaboratively with the Customer Solutions team to deliver Westpac's vision and priorities
What We Offer

As a Hardship and Collections Consultant, you will have the opportunity to make a real difference in people's lives. You will be part of a supportive and collaborative team that values diversity and flexibility. We offer a range of employee benefits, including competitive remuneration, flexible working arrangements, and access to training and development opportunities.

Requirements
  • Prior experience in a collections/customer service environment
  • Excellent communication and interpersonal skills
  • Strong negotiation and problem-solving skills
  • Motivation and a genuine interest in delivering outstanding customer service
About Westpac Group

Westpac Group is committed to creating a culture and work environment that values diversity and flexibility. We are proud to have created a workplace that is inclusive and accessible for everyone. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply.



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