Digital Mortgage Expert

2 weeks ago


Sydney, New South Wales, Australia EBR Full time
About the Role

We are seeking a skilled Digital Mortgage Expert to join our team at EBR. In this exciting role, you will be responsible for providing exceptional customer service and building relationships with current and prospective customers in the home lending space.

Key Responsibilities
  • Provide inbound/outbound support about the product during all steps of the customer's journey
  • Assist with digital loan application processes and underwrite loans
  • Resolve customer issues and complaints
  • Complete loan applications, payments, repayments and arrears management, mortgage variations, and act on fraud alerts
  • Flexibility to work on a roster system, Monday to Friday
Requirements

To be successful in this role, you will need:

  • A passion for customer service, and be a strong communicator with proven negotiation experience
  • Proactive at solving problems and achieving desired outcomes
  • RG 146 qualified with at least 2 years experience in retail mortgage lending and sales/customer service in a call centre
  • Knowledge of NCCP, Privacy, Debt Collection, and AML/CTF Acts
Estimated Salary

The estimated salary for this role is $80,000 - $120,000 per annum, depending on experience.

About EBR

EBR offers an exciting work environment with long-term career opportunities. If you have a passion for customer service and want to make a difference, please apply now.



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